Senior Account Development Manager

Summary

Join Nium's APAC Sales team as a Senior Account Development Manager and play a pivotal role in driving commercial success and hyper-growth. You will manage a portfolio of existing clients, nurturing revenue opportunities. Responsibilities include driving customer success, fostering innovation, building strategic customer relationships, collaborating with sales and delivery teams, and providing effective reporting. The ideal candidate possesses 5+ years of experience in business development or account management within financial services, understands the payments industry, and is proficient in Thai. Nium offers competitive salaries, performance bonuses, medical coverage, generous vacation, flexible hybrid work, role-specific training, and a vibrant company culture.

Requirements

• 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions
• An understanding of financial, banking, payments, and/or financial services industries
• Familiarity with CRM or sales enablement tools
• Comfort and experience in working in a dynamic environment with ambiguous structure and processes
• Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature
• Account manager for Thai speaking clients. Proficiency in Thai is essential

Responsibilities

• Drive customer success and contribute towards achieving overall organizational targets and account-specific objectives from a growth and servicing perspective
• Drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products
• Develop strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term
• Partner closely with the sales and delivery teams to ensure smooth handoffs between teams
• Engage with leaders at prospective customers and existing customers to build and maintain strategic relationships
• Manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients
• Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization
• Work with cross-functional leaders to ensure strategy and execution are aligned across the company

Benefits

• Competitive salaries
• Performance bonuses
• Sales commissions
• Equity for specific roles
• Recognition programs
• Medical coverage
• 24/7 employee assistance program
• Generous vacation programs including our year-end shut down
• Flexible working hybrid working environment (3 days per week in the office)
• Role-specific training
• Internal workshops
• Learning stipend