Senior Account Director

Summary

Join CodaMetrix as a Senior Account Director and drive revenue growth by managing and expanding high-value customer relationships within the healthcare industry. Collaborate with sales and clients to develop strategic account plans, leveraging data-driven insights. You will act as a trusted advisor, providing solutions to complex business problems and ensuring customer satisfaction and retention. Responsibilities include developing and implementing strategies to improve client relationships, identifying revenue expansion opportunities, and leading optimization efforts to meet client goals. You will also mentor junior account managers and contribute to the development of best practices for the account management team. This role requires a minimum of 8 years in account management with a focus on strategic client relationships and revenue growth, including at least 5 years of experience in healthcare managing large accounts.

Requirements

• Required Minimum of 8 years in account management, with a focus on strategic client relationship and revenue growth
• At least 5 years of experience in healthcare managing large accounts
• Proven ability to manage high-value customer relationships in a fast-paced environment
• Strong analytical skills with the ability to present data and insights effectively
• Intellectual curiosity combined with critical thinking skills
• Comfortable in a dynamic startup environment and working with remote teams

Responsibilities

• Develop and implement strategies to maintain and improve strategic relationships with high-value clients, ensuring customer satisfaction and retention
• Collaborate closely with the Sales/Business Development team for sales support, effective client transition and account planning
• Identify and pursue opportunities for revenue expansion within existing accounts
• Act as a trusted advisor to clients, providing data-driven insights and solutions to complex business problems
• Monitor client account activity, performance, and health, and develop detailed reports and strategic recommendations that align with the clients goals and initiatives
• Lead optimization efforts to meet clients goals for quality, eligibility and automation
• Work cross-functionally with various teams to understand and communicate complex technologies and processes relevant to client needs
• Stay informed about industry trends and the competitive landscape to provide strategic advice to clients
• Manage the escalation process for any client issues, ensuring quick resolution and maintaining strong client relationships
• Develop and support best practices for the account management team
• Mentor junior account managers to support their growth and development
• Manage the escalation process for any client issues, ensuring quick resolution and maintaining strong client relationships
• Mentor and develop a high performing team with scaled capabilities that drive growth and retention strategies across the company’s portfolio
• Develop and share deep subject matter expertise about industry trends and the competitive landscape to provide strategic advice to clients and colleagues

Preferred Qualifications

• Understanding of complex machine learning and artificial intelligence technologies
• Experience working at a fast-paced startup

Benefits

• Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance
• Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day
• Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate
• Learning: All new hires complete our 7-week Onboarding Program where they learn about our company and each of our departments through live sessions hosted by a variety of our leaders
• Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like
• Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers
• Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston
• Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance