Senior Account Executive

Summary

Join Collective Health's Client Success team as a Senior Account Executive to cultivate and maintain strong relationships with major employer groups (5000+). You will serve as the primary point of contact, developing strategic account plans aligned with client goals and Collective Health's value proposition. Responsibilities include leading renewals, upselling opportunities, and internal coordination across various teams. Success hinges on your ability to navigate ambiguity, foster cross-functional collaboration, and champion client success. You will demonstrate expertise in employee benefits, healthcare, and data analysis to deliver data-driven solutions. This role demands strong communication, presentation, and relationship-building skills.

Requirements

• 8 or more years of experience in client success / account management in employee benefits and healthcare
• Professional experience working at a consulting firm, carrier/TPA, digital health partner, or related industry
• Deep knowledge of self insured medical, Rx, dental, and vision plans, financial analysis, account management, and health plan operations and point solutions
• Ability to analyze and interpret data to support client strategy and ongoing initiatives
• Strong communication and presentation skills and expert communication to articulate a compelling story and manage difficult conversations
• Ability to work autonomously and at a rapid pace, within a changing environment
• The demonstrated ability to develop strong working relationships and ensure healthy long term partnerships

Responsibilities

• Be the primary client-facing strategic partner; leading relationship development and executive sponsor connections
• Own and drive the account’s Strategic Account Plan; aligning with the Collective Health value story with client goals and long-term roadmap
• Lead renewal strategy and upsell opportunities; own pricing discussions, retention and forecasting
• Lead internal coordination (e.g. clinical insights, product, legal, Practice Areas; escalates and resolves cross functional blockers from the client
• Accountable for overall Client Health; and leading initiatives to maintain client health which include health reviews and account planning with Client Success leaders
• Own the end to end process and actively facilitate the communication of CH ROI and value as part of the annual Year in Review strategy meeting with client executives
• Lead broker / consultant alignment and strategy meetings with client, broker/consultant and Collective Health
• Promote Collective Health innovation and guide clients through road map discussions
• Develop a deep understanding of client goals and objectives and advocate for them with key internal stakeholders
• Articulate Collective Health's differentiated value proposition with minimal reliance upon subject matter experts
• Demonstrate data-driven solutions and link results to clients’ key priorities and objectives
• Oversee Account Manager activities, including coordination of learning opportunities and insights across team
• Exemplify internal and external leadership and own client accountability including decisions, actions, and processes
• Embrace a culture of learning and continuous improvement

Benefits

• Health insurance
• 401k
• Paid time off
• Stock options
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance