Senior Account Manager

Summary

Join Chicory as a Senior Account Manager and partner with Sales to cultivate strong relationships with CPGs, retailers, and shopper marketing teams. You will oversee the post-sale campaign lifecycle, providing strategic insights and thought leadership to ensure client success. This role blends individual contributions with leadership responsibilities, mentoring junior team members. You will work with key stakeholders across the company, enhancing your CPG industry expertise. The position offers a competitive salary and a comprehensive benefits package, including healthcare, paid time off, and professional development opportunities. If you excel in account management, client engagement, and data-driven results, this opportunity is for you.

Requirements

• Experience in digital media, account management, advertising or related field
• Proven track record managing post sale campaigns and client relationships
• Knowledge of digital media measurement including sales metrics and campaign analytics
• Ability to lead client facing highlighting insights that drive client success
• Skilled in interpreting campaign performance data and translating into recommendations
• Experience acting as a player/coach, mentoring junior team members and while contributing individually
• Exceptional verbal and written communication skills to engage clients and collaborate with internal teams

Responsibilities

• Manage all aspects of the post-sale campaign workflow, serving as the primary contact for both new and existing CPG, retailer and shopper marketing clients
• Partner with Account Executives to execute Chicory campaigns, ensuring smooth delivery and revenue retention
• Collaborate with Sales Planners to review RFPs and provide historical insights to enhance proposal quality and accuracy
• Build and grow client relationships, managing multiple projects while contributing to strategic initiatives
• Develop expertise in digital media measurement, confidently leading client conversations about sales metrics and effectively articulate methodologies and results
• Lead final campaign report meetings, delivering actionable insights, recommendations and opportunities for campaign renewals
• Stay informed on industry trends to integrate best practices into client strategies and communications
• Drive internal efficiencies and participate in discussions to streamline and standardize departmental processes
• Collaborate with Product Marketing to create effective training materials and client facing resources
• Act as a player/coach to support and mentor junior Account Managers while balancing individual contributions
• Serve as a subject matter expert (SME), sharing best practices, offering guidance and fostering team collaboration to enhance overall team performance
• Partner with Account Management Director to onboard and train new Account Managers to ensure team success and integration to the team
• Build upon team and company culture and act as a champion of Chicory Values & Principles

Benefits

• Comprehensive healthcare benefits, including dental + vision plans
• Flexible paid time off policy for vacation, sick days, mental health days, and more!
• 14 paid holidays + flexibility to take paid time off for any other holidays you observe
• Employer-paid membership to One Medical
• Free ClassPass membership
• Annual learning & development stipend
• Flexible remote and hybrid work style arrangements
• Fun and friendly office in NYC stocked with free snacks
• Virtual and in-person outings and fun activities with our amazing team
• Dog-friendly workplace
• Competitive compensation package, including base salary + stock options
• Flexible Spending Account (FSA) + Health Spending Account (HSA)
• 401k retirement plan
• Commuter benefits
• Discounted pet insurance