Remote Senior Account Manager

Summary

Join our team as a Senior Account Manager and play a key role in managing existing OEM partner accounts, identifying sales opportunities, and providing quality service to partners. You will be responsible for meeting revenue expectations, growing accounts through up-sells, and collaborating with internal teams to ensure customer satisfaction.

Requirements

• Bachelor’s degree is required (strong academic performance is desired)
• Minimum 7 years of proven customer facing, inside sales and account management experience (with revenue generation) in the software or related industry*
• At least 1 year of recent experience managing accounts of large (e.g Fortune 2000) clients
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, closing/negotiating contracts, operation/process flow, and product function
• Demonstrated track record of exceeding expectations against revenue goals
• Moderate level of technical expertise (from a usability standpoint) and an interest in technology
• Ability to pick up and maintain technical product knowledge quickly
• Excellent verbal and written communication skills
• High degree of computer literacy is a must
• Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software

Responsibilities

• Call on existing OEM partners in an effort to meet and exceed individual and department revenue expectations
• Identify and close sales/business development opportunities such as renewals, but also growing accounts through up-sells
• Pursue relationships with key decision-makers across partner organizations to aid in the growth of the CData footprint within each account
• Collaborate with other divisions across the Company, including Client Services, OEM New Business Sales, and OEM Technical Support teams to ensure complete customer satisfaction with CData and to ensure successful adoption of CData software
• Ensure customer issues are acknowledged and resolved in a timely manner
• Develop and actively pursue list of targeted Key Accounts and create individual plans of action to support partnership health
• Accurately forecast sales opportunities via pipeline report
• Monitor and report sales activity within the system
• Monitor and report At Risk accounts
• Ensure that all accounts remain in good standing through consistent follow up and communication
• Develop/update account plans at a minimum of twice annually

Benefits

• 11 Paid Holidays
• 20 Days of PTO
• Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
• HSA with Company Contribution
• Employee Assistance Program
• 401k with 6% Immediately Vested Company Match
• Professional development opportunities