Group Black is hiring a
Senior Account Manager, Remote - Worldwide

Summary

The job is for a Senior Account Manager at Group Black, a Black-owned media company. The role involves managing client relationships, developing innovative campaigns, and ensuring customer satisfaction. The employee will work closely with the Sales, Revenue Operations, and Brand Strategy teams to drive business forward.

Requirements

• 7+ years of digital media Account Management experience
• Experience in display and video advertising and branded content solutions with a premium publisher or agencies preferred
• Demonstrated success in building and managing complex client relationships, delivering impactful advertising campaigns and driving revenue growth
• Strategic mindset with a proven ability to develop and execute innovative strategies that drive measurable results
• Successful track record working with large, enterprise accounts
• Comfort engaging with senior-level executives on strategic initiatives with the support of the Vice President and other cross-functional team members
• Experience in a growing startup environment preferred
• Ability to work independently and deliver measurable results in a timely manner
• Experience solving problems in a collaborative environment
• Strong written and verbal communication skills
• Confident presentation skills
• Ability to work under pressure with attention to detail
• Ability to quickly learn new tools and skills
• Commitment to the mission, vision, and objectives of the organization

Responsibilities

• Partner with Sales to own a book of business and support pre and post sales functions
• Be the driver of our POD structure which is focused on making the advertiser/agency successful when working with Group Black
• Lead and partner with Sales, Brand Strategy, and Group Black media partners throughout the RFP process to develop innovative, insight-driven integrated campaigns that deliver measurable ROI for our clients
• Serve as the day-to-day POC for advertiser/ad agency relationships on campaign management, including media buys and branded content
• Manage and resolve client issues or concerns ensuring high levels of satisfaction and retention
• Ensure on-time & ease of launch for client campaigns
• Lead and attend meetings related to specific accounts, identifying key action items and decisions. This may include Quarterly and Annual Business reviews or recurring calls
• Coordinate client performance reviews & kick off calls with clients and account team
• Provide strategic counsel and actionable insights to clients based on industry trends, market analysis and data driven performance metrics
• Coordinate, monitor, and evaluate media campaigns and strategies
• Identify upsell, cross-sell, and renewal opportunities and communicate with the Sales team regularly
• Collect, analyze, and distribute client campaign reports
• Develop a deep understanding of how the Group Black platform and our unique capabilities deliver brand value
• Responsible for client upsell opportunities
• Mentor junior Account Managers
• Stay on top of industry trends, competitive landscape and best practices to continuously enhance our services and offerings

Benefits

• Medical, vision and dental coverage
• Health savings accounts
• Paid time off to relax and recharge and attend to personal matters
• Company paid holidays
• Family and personal sick and safe time
• A 401(k) plan