Remote Senior Account Manager

Summary

The job is for a Senior Account Manager at Swiftly, a transit data platform company. The role involves owning the commercial aspects of renewals and upsells in existing mid-sized to large strategic customers, developing an upsell/retention strategy, achieving quota expectations, and working collaboratively with cross-functional departments. The position requires 2-5 years of quota-carrying SaaS experience in the public sector, strong communication skills, excellent organizational skills, and a passion for mobility or transportation.

Requirements

• 2-5 years of quota-carrying SaaS experience in the public sector
• A strong ability to listen to various stakeholders and synthesize relevant information
• Persistence and the ability to find creative ways to communicate value to customers
• Strong intuition and ability to thrive with minimal direction: you can ideate and execute a plan effectively, think strategically, and balance multiple competing priorities
• Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times
• Excellent communication and a proven ability to work cross-functionally

Responsibilities

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies
• Own the upsell pipeline from marketing qualified lead to close
• Build your own strategy to drive pipeline development throughout your book of business (our customer base)
• Develop and maintain account plans for key accounts
• Work with marketing to develop customer-focused collateral and execute campaigns
• Achieve/exceed quota expectations
• Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI
• Lead demonstrations/trainings of the full Swiftly platform
• Work with agency decision-makers to identify budget and procurement paths
• Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements)
• Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward

Preferred Qualifications

Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology

Benefits

• Competitive salary
• Stock options for every employee
• Medical, Dental and Vision
• 401k with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly 'Be Well' stipend
• Flexible PTO with a required minimum
• Flexible work environment
• 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024
• 8 fully paid weeks of leave for child birth/adoption