Senior Account Manager

Summary

Join Outliant, a fully-remote digital product development and startup consulting company, as a Senior Account Manager. You will lead and grow relationships with mid-market and enterprise clients, acting as the bridge between internal teams and client stakeholders. Responsibilities include managing client relationships, translating client needs into actionable plans, collaborating with internal teams, identifying growth opportunities, and ensuring project success. This senior-level role requires 6+ years of experience in account management, project management, or technical program management, along with proven experience working with enterprise or mid-market clients. Strong communication, organizational, and problem-solving skills are essential. Outliant offers a remote work environment with benefits such as unlimited PTO, medical/dental/vision insurance, referral bonuses, and employee engagement activities.

Requirements

• 6+ years of experience in account management, project management, or technical program management (TPM)
• Proven experience working with enterprise or mid-market clients in a client-facing role
• Ability to translate business objectives into delivery requirements and drive execution across multidisciplinary teams
• Experience in agencies, SaaS environments, or digital consulting firms
• Familiarity with tools and platforms such as CMS (e.g., Webflow, WordPress), marketing stacks, analytics tools, and CRMs like HubSpot
• Understanding of project delivery frameworks such as Agile or Scrum
• Exposure to technical delivery processes and workflows — while not expected to code, you should understand how development, QA, and deployment work together
• Previous experience identifying and closing upsell opportunities or supporting revenue growth within existing accounts
• Strong organizational skills and experience in structuring and overseeing delivery teams
• Exceptional interpersonal and communication skills — you’re charismatic, diplomatic, and client-focused
• Comfortable working in fast-paced, cross-functional, and technical environments
• Self-motivated, strategic thinker with a proactive approach to problem-solving and client engagement

Responsibilities

• Own and manage strategic relationships with key enterprise and mid-market clients
• Serve as the primary point of contact for client stakeholders, ensuring clarity, alignment, and trust across all touchpoints
• Translate client goals, challenges, and feedback into actionable plans for delivery and execution
• Collaborate with internal delivery leads and project managers to ensure projects meet scope, timelines, and quality standards
• Support the hiring and structuring of delivery teams based on evolving client needs and project complexity
• Proactively identify areas for account growth, upsell opportunities, and increased client satisfaction
• Maintain a deep understanding of each client’s business model, metrics of success, and technical environment
• Facilitate effective communication between clients and internal teams — bridging technical and business language where needed
• Participate in key planning sessions, retrospectives, and delivery updates, ensuring client expectations are consistently met or exceeded

Preferred Qualifications

• Experience in SEO strategy, content ops, or web analytics
• Familiarity with project management tools (e.g., Jira, Asana, Notion)
• Exposure to multi-location business models or enterprise marketing strategies

Benefits

• Unlimited PTO
• Non-working holidays per country of residence
• Medical/ Dental / Vision insurance (US-W2)
• Referral bonuses
• Fun and casual work environment
• Employee engagement activities and virtual gatherings