Remote Senior Account Manager

Summary

Join VGS, the world's leader in payment tokenization, as a Senior Account Manager and manage a portfolio of top-tier customers, driving adoption, tracking outcomes, and leading cross-functional tasks to develop growth strategies for each customer.

Requirements

• 4+ years of customer-facing experience, mainly as an Account Manager
• Prior experience increasing satisfaction, driving adoption, retention, and revenue expansions
• Experience growing an existing account base, comfortable with pitching new products and negotiating
• Experience in maintaining a minimum of 95% renewal revenue to minimize churn
• Drive new business growth through greater customer advocacy
• Experience working with complex, multi-divisional, multi-geographical customers
• Experience driving process improvement and building new processes in a startup environment
• Strong leadership, project management, presentation skills and a bias for action
• A high-degree of empathy, impressive executive presence, and communication abilities
• Ability to create structure in ambiguous situations and design effective processes
• Experience working cross-functionally with Sales, Product, Marketing, Engineering and more
• Experience with tokenization, payment processing, cryptology, and security products highly desired
• Out of the box thinker that thrives in a fast paced startup environment
• BA/BS preferred

Responsibilities

• Manage a book of business consisting of approximately 30 accounts
• Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams
• Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction
• Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals
• Empathize with every aspect of our customer’s experience, from onboarding to renewal, and on!
• Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally
• Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing Executive Business Reviews
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
• Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities
• Represent the voice of the customer across the organization to inform our sales process and product roadmap
• Identify opportunities for customers to be brand champions and advocates, build testimonials, case studies etc
• Assist in workshops to help customers leverage the full value of VGS solution

Benefits

• Flexible work hours and flexible PTO
• Competitive health benefits
• VGS stock options
• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
• Life & disability insurance
• Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
• Global parental leave program
• Employee Assistance Program
• Home Internet reimbursement
• New hire home office set up allowance
• Professional learning reimbursement