Senior Account Manager

Summary

Join Whalar, a leading independent Creator and Social Agency, as a Senior Account Manager in Berlin. This Associate Director-level role is remote-first but requires occasional office visits. You will oversee seamless campaign delivery, manage teams, and ensure budget optimization. Responsibilities include client relationship management, team development, financial accountability, process improvement, and consultative support. The ideal candidate possesses 6+ years of agency or brand experience, a proven track record of account growth, and strong team management skills. Fluency in German is required.

Requirements

• Have 6+ years’ agency or brand experience
• Have a proven track record of successful program delivery and account growth with large customer accounts
• Have experience managing a team, including career development, and be a natural motivator of people
• Have strong detail-oriented, organizational and interpersonal skills
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
• Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Fluency in German at a native or near-native level (verbal and written) is required for this role

Responsibilities

• Oversee and lead on seamless day-to-day operations of campaign delivery, bringing together the right cross-functional team and ensuring projects are effectively set up for success, including set up of new workflows where needed
• Be a positive, solutions-first role model and mentor, train and develop team members through robust career pathing and goal setting
• Deliver accurate and effective pricing plans for pre-sale work, and track budgets and spends on post-sale work, ensuring budgets are fully optimized
• Proactively identify gaps that require new processes and tailor all workflows for efficiency  - review processes during and after campaign lifecycle and ensure learnings are shared and applied
• Listen deeply and ask big questions to help our clients go beyond their vision and goals. Offer up true creator economy expertise and knowledge of your accounts  - supporting the Business Leads with client stewardship
• Develop client relationships and deepen partnerships, identifying and escalating new commercial opportunities
• Work alongside the Measurement and Paid Amp teams to develop and implement media strategies, as well as bespoke, detailed measurement plans with appropriate tracking and reporting set up
• Be an excellent storyteller. Present our work and represent the company to existing and prospective clients in an engaging and impactful way
• Have high trust with clients and showcase exceptional dispute resolution capabilities as well as client objection handling skills, taking a solutions first approach and serving as a point of escalation where needed

Benefits

• 25 days of PTO + winter break
• Monthly phone/internet reimbursement
• New joiner home office allowance
• Volunteer days
• Social programs