Senior Account Sales Engineer

Summary

Join Fastly as a Sr. Account Sales Engineer and drive results by leveraging technical expertise and interpersonal skills to maximize customer satisfaction and business outcomes. You will support Fastly's largest and most strategic accounts, focusing on high-growth opportunities, revenue retention, and strong ROI. As a proactive focal point for assigned customers, you will ensure their success and act as a trusted advisor. This role involves partnering with customers to develop customized solutions, designing architectures, delivering strategic sales plays, and engaging early in the roadmap process. You will champion customer feedback, lead POCs, expand relationships with key stakeholders, and collaborate cross-functionally to advocate for customer needs. The position offers a hybrid or remote work model with travel up to 20% domestically.

Requirements

• 7+ years in a customer-facing technical role, with at least 2 years in technical account management experience
• Strong knowledge of cloud and web technologies (CDNs highly preferred)
• Strong knowledge with Application/API Security (e.g., WAF, WAAP)
• Proven ability to influence business and technical stakeholders
• Skilled at delivering technical demos and communicating complex concepts clearly
• Working knowledge of networking, security protocols, and Linux systems
• Proficiency in a scripting language (e.g., Python, Ruby, Perl, PHP, or VCL)
• Excellent written and verbal communication skills
• Curiosity and openness to new technologies and ways of working
• Willingness to travel up to 20% domestically

Responsibilities

• Partner with customers to align on business priorities and develop customized solutions
• Design architectures and deliver customer roadmap that leverage Fastly’s platform
• Deliver strategic sales plays and contribute to competitive wins and renewals
• Engage early in the roadmap process to ensure alignment with customer goals
• Champion customer feedback to shape Fastly’s product roadmap
• Lead and manage Proofs of Concept (POCs) and technical evaluations
• Expand relationships with key stakeholders and build executive-level trust
• Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs
• Track and prioritize critical issues, feature requests, and value delivery

Benefits

• Options for free medical/dental/vision plans
• Up to 20 weeks of paid parental leave
• An open vacation program that enables our folks to take the time they need to recharge
• Medical, dental, and vision insurance
• Family planning, mental health support along with Employee Assistance Program
• Insurance (Life, Disability, and Accident)
• A Flexible Vacation policy and up to 18 days of accrued paid sick leave
• 401(k) (including company match)
• An Employee Stock Purchase Program
• For 2024, we offer 10 paid local holidays, 11 paid company wellness days