OKX is hiring a
Senior Agent, Customer Service in Europe

Summary

The job description is for a customer service representative position at OKX, a world-leading digital asset trading platform. The employee will handle inquiries and issues from customers through multiple channels, including email, chat, voice, and social media. They will also liaise with internal and external stakeholders to address complaints and feedback related to websites, products, platforms, and services. The role requires a diploma from college or above, 2 years' experience as a social media agent, customer service, or similar role, excellent command of spoken and written English and Russian, ability to work independently in a fast-paced environment, willingness to work according to a given schedule, strong people skills, solutions mindset, and excellent time management.

Requirements

• Diploma from college or above, related to any major
• A minimum of 2 years' experience as a social media agent, customer service, or a similar role
• Excellent command of spoken and written English AND Russian
• Ability to work independently in a fast-paced environment
• Willingly to work according to given schedule to support 24x7 operations
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time
• Quick learner: ability to ramp up quickly and act on feedback constructively

Responsibilities

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media
• Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc

Preferred Qualifications

• Working knowledge of CRM tools, such as Zendesk
• Familiar with crypto/finance-technology industry
• Experience working with teams across global offices and time zones

Benefits

• Competitive remuneration package
• Yearly Bonus
• Work remotely