OKX is hiring a
Senior Agent, Customer Service in Malaysia

Summary

OKX is a world-leading digital asset trading platform with hundreds of token & futures trading pairs and daily volume of approximately $10 billion. The job involves handling customer inquiries and complaints, identifying areas for improvement, and escalating unresolved issues. Required qualifications include excellent command of spoken and written English and Korean, strong customer service skills, knowledge of digital asset exchange/trading, fast typing skills, basic computer knowledge, call center experience, and a diploma from college or above. Benefits include annual leaves, hybrid working environment, meal allowance, yearly performance bonus, monthly teambuilding, training & wellness subsidy, and insurance coverage for employees & dependants.

Requirements

• Excellent command of spoken and written English AND Korean
• Strong customer service skills, highly motivated team-player
• Knowledge of digital asset exchange/trading
• Demonstrated ability to motivate others and achieve results
• Fast typing skills (at least 40 words per minute)
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA
• Call center customer service-related work experience is preferred
• Willing to work on shift rotation
• Diploma from college or above, related to any major

Responsibilities

• To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team
• To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor
• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor
• To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures
• To handle all inquiries/issues from global customers
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time

Benefits

• Annual Leaves
• Hybrid working environment
• Meal Allowance
• Yearly Performance Bonus
• Monthly Teambuilding
• Training & Wellness Subsidy
• Insurance Coverage for Employees & Dependants