Twitch is hiring a
Senior Analyst, Remote - Australia

Summary

The job is for a Sr. Analyst in the APAC region at Twitch, focusing on Trust and Safety and Customer Experience operations. The role involves reviewing customer support requests, investigating reports, working with product and engineering teams, and ensuring a positive community experience. The position can be remote or based in Sydney, Australia.

Requirements

• BA/BS degree or Associate's degree or applicable work experience
• 3+ years experience working within Customer Experience, Tech support, or Trust and Safety field specifically on an operations team
• Demonstrated experience with and delivery of exceptional customer experiences and a customer-first attitude
• Resilient to offensive or disturbing behavior, language, and content
• Data-driven approach to execution

Responsibilities

• Review and resolve customer support requests and investigate reports using internal systems, CRMs, and data analytics tools
• Support a variety of Twitch users while ensuring they have the best possible experience
• Work with product and engineering teams to share customer feedback and insights to help build the best platform and services for our community

Preferred Qualifications

• Work well in a globally distributed team environment
• Knowledge of Twitch and the Twitch community
• Experience as a broadcaster on Twitch or a channel moderator
• Proficiency with a second language: Japanese, Chinese, or Russian
• Proficiency with JIRA, GitHub, Salesforce, Tableau, SQL, and different broadcasting software
• Distinguish a dank meme from a regular meme

Benefits

• Corporate Health Insurance & Life Insurance or Private Medical Insurance
• Dental, Vision & Life Insurance
• Superannuation or Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Commuter Benefits (only for the on-site employees)