Twitch is hiring a
Senior Analyst, Remote - Australia

Summary

The job is for a Sr. Analyst in APAC region for Twitch's Customer Trust team to review and resolve customer support requests, investigate reports, work with product and engineering teams, and ensure a positive community experience. The position can be remote or on-site at Sydney office.

Requirements

• BA/BS degree or Associate's degree or applicable work experience
• 3+ years experience working within Customer Experience, Tech support or Trust and Safety field specifically on an operations team
• Demonstrated experience with and delivery of exceptional customer experiences and a customer-first attitude
• Resilient to offensive or disturbing behavior, language, and content
• Data-driven approach to execution

Responsibilities

• Review and resolve customer support requests
• Investigate reports using a variety of internal systems, CRMs and data analytics tools
• Support a variety of Twitch users
• Work with product and engineering teams to share customer feedback and insights

Preferred Qualifications

• Work well in a globally distributed team environment
• Knowledge of Twitch and the Twitch community
• Experience as a broadcaster on Twitch or a channel moderator
• Proficiency with a second language: Japanese, Chinese or Russian
• Proficiency with JIRA, GitHub, Salesforce, Tableau, SQL and different broadcasting software

Benefits

• Corporate Health Insurance & Life Insurance or Private Medical Insurance
• Dental, Vision & Life Insurance
• Superannuation or Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Commuter Benefits (only for the on-site employees)
• Amazon Employee Discount