Senior Billing Associate

Summary

Join Guild as a Senior Billing Associate and ensure the accurate and timely processing of tuition, revenue, and employer benefit payments. You will handle day-to-day billing operations, investigate customer inquiries, and participate in cross-functional projects. This role requires strong analytical and process-oriented skills, proficiency in Excel, and experience with Salesforce or similar CRM. Guild offers a competitive compensation package, including a base salary of $72,000-$82,000 and stock options, along with comprehensive benefits.

Requirements

• Degree in Finance, Accounting, or other mathematical or technical area(s), or 3+ years of relevant work experience in a detail-oriented environment with high expectations of precision
• A self-starter demeanor with proven time-management skills and the ability to work independently, while managing multiple work streams in a fast-paced, evolving work environment
• Analytical, detailed, and process-oriented tendencies with the ability to spot opportunities for improvements in execution to streamline and systematize work-flows
• Comfort collaborating with others - both internally and externally to execute on payment facilitations
• A growth mindset with the ability and willingness to learn quickly and develop new skills and abilities as the company grows
• Roll-up-the-sleeves, committed mentality to have an impact in a fast-paced, constantly evolving growth environment

Responsibilities

• Support the facilitation of accurate and timely tuition, revenue, and employer benefit dollars across Guild’s payment marketplace in support of KPIs
• Investigate and resolve, with support when necessary, customer inquiries related to invoices, billing discrepancies, payment terms, and payment escalations
• Participate in cross functional projects that may be time sensitive, and require a high level of execution
• Ensure tuition, revenue, and benefit dollars are recorded accurately within internal and external tools and support clear documentation of billing processes
• Record tuition, revenue, and benefit dollars within Guild’s internal tools with correct specifications
• Implement and maintain clear and effective approval processes to ensure accurate invoicing + payments to Guild’s marketplace
• Distribute invoices and partner files timely & accurately, within the correct mechanisms (email, file transfer, portal, etc
• Understand and support changes to payment data flows within Guild’s internal systems, ensuring they are functioning effectively and meeting business needs
• Have an understanding of the relevant payments ecosystem, emphasizing the interconnections between payments data throughout upstream and downstream systems
• Support new partner billing on-boarding activities, ensuring Guild’s systems and operational steps account for changes necessary for effective billing
• Successfully execute on SOC 1 and other compliance and audit requirements, gathering evidence submissions, and supporting a clean SOC 1 and other audits

Preferred Qualifications

Intermediate to advanced Microsoft Excel skills; experience with Salesforce or other CRM strongly preferred

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth