Senior Business Development Manager

Summary

Join Keywords Studios as a Senior Business Development Manager to lead the expansion of Player Engagement services across the EMEA region. This strategic sales role requires a proven track record in SaaS, customer experience solutions, and AI-driven technologies. You will collaborate with cross-functional teams to drive adoption of support services, enhancing client player experiences. The position offers a competitive compensation and performance-based incentives, a fully remote role with flexible hours, and opportunities for career development. Various locations across Europe are available, including Poland, Romania, Spain, and the UK. Keywords Studios is dedicated to equal opportunities and a diverse workplace.

Requirements

• 5+ years of experience in B2B sales, with a strong track record in SaaS, customer experience (CX), or gaming technology sectors
• Demonstrated success in selling complex, high-value solutions involving AI, automation, or customer support platforms to senior stakeholders
• Proven experience selling player support services, community management, player safety, and related technology platforms, ideally within the gaming industry or adjacent sectors
• Strong background in managing and growing commercial client relationships, acting as a strategic partner to key accounts
• Deep familiarity with CRM systems, ticketing platforms, and AI-driven support technologies, including chatbots, NLP, and predictive analytics
• Experience collaborating with solutions architecture teams to position integrated service offerings that deliver measurable business impact
• Solid understanding of customer experience, player support, and community engagement strategies within digital entertainment or tech environments
• Ability to work cross-functionally with central teams to drive divisional growth and support organizational objectives
• Exceptional communication, negotiation, and relationship-building skills, with proven ability to influence senior decision-makers
• Experience operating within remote, cross-functional, and high-growth environments, with the ability to thrive in fast-paced, evolving markets

Responsibilities

• Lead complex, consultative sales cycles by identifying client challenges and aligning our solutions to deliver measurable, long-term impact
• Develop and execute go-to-market strategies for emerging technologies and services, with a focus on high-growth gaming and digital entertainment clients
• Collaborate closely with Solutions Architects, product teams and other central functions to design tailored offerings that seamlessly integrate human support, AI, and automation
• Leverage data-driven insights to accurately forecast pipeline, monitor key performance indicators (KPIs), and continuously optimize sales performance and operational efficiency
• Build and nurture trusted relationships with senior stakeholders, serving as a strategic advisor on player support, customer experience, and community engagement innovation
• Represent Keywords Studios at industry events, conferences, and client meetings, showcasing our capabilities and generating qualified business opportunities
• Drive new business growth across the Player Engagement portfolio, including AI-powered support platforms, automation tools, community management, player safety, and related technology services

Benefits

• Competitive compensation and performance-based incentives
• Fully remote role with flexible working hours
• Career development and internal mobility opportunities