Senior Business Systems Analyst

Summary

Join HubSpot's Legal & Compliance team as a Legal Operations Manager and help shape the future of legal operations in a hyper-growth SaaS environment. You will be responsible for implementing and supporting core technologies, improving processes, and leveraging data to drive operational excellence. This role involves collaborating with cross-functional teams, identifying and implementing innovative solutions, and becoming a subject matter expert on key systems. You will contribute to building a self-service culture around automation and enablement, showcasing your impact through clear metrics and results. The ideal candidate possesses a deep understanding of CLM systems and a passion for leveraging technology to enhance efficiency. HubSpot offers a flexible work environment and a commitment to supporting employee growth and development.

Requirements

• Have a deep understanding of contract lifecycle management (CLM) systems, document operations, and enterprise service management tools
• Have an eye for identifying overly complex processes and developing simple and scalable alternatives using technologies like webhooks and iPaaS (Workato expertise a plus)
• Thrive in a fast-paced, entrepreneurial setting
• Can sift through the business requirements to identify the most impactful solutions
• Have a working knowledge of SQL and are comfortable with data
• Can work cross functionally to understand business processes, and experience implementing enterprise software solutions
• Excellent oral and written communication skills; ability to negotiate, influence and gain consensus with strong interpersonal skills
• Are passionate about collaboration and effective communication across the business
• Thrive on organization, effective communication, impactful project management and autonomy

Responsibilities

• Help lay the groundwork for how a technology first Legal Operations team can support a SaaS company during a period of hypergrowth
• Monitor industry trends to identify opportunities for leveraging AI and other emerging technologies to enhance operational efficiency and drive innovation
• Collaborate with operations and engineering teams across the business to determine right sized solutions for some of our biggest opportunities
• Become the SME on a few specific systems: fully understand the business use case, challenges, and systems configuration as well as how it fits into our broader systems landscape
• Lead efforts in integrating various systems and platforms to enhance interoperability and streamline operations
• Scope, implement and scale best in class legal technologies
• Enable data driven insights by making data more accessible, developing and reporting on key performance indicators
• Show your impact with clear metrics and results derived from work you’ve done to build a self-service culture around automation and enablement
• Implementing and supporting core technologies
• Building and improving processes
• Leveraging data to help inform decisions that will solve for scale without sacrificing user experience
• Driving initiatives that solve for our customers, our business, and our team
• Working closely with teams to deeply understand business challenges and develop solutions
• Partnering closely with our Employee Technology, Sales, Finance, and FinTech stakeholders to ensure we’re solving for the end to end experience
• Supporting the day to day operations of our Legal & Compliance organization

Preferred Qualifications

Workato expertise

Benefits

• Remote work, flexible hours
• In-person onboarding (for Engineering and Product team roles)
• In-person events (e.g., PEER week, Product Group Summit) for Product team roles