Senior Business Systems Analyst

Summary

Join HubSpot's Legal & Compliance team as a Legal Operations Manager and help shape the future of legal operations in a hyper-growth SaaS environment. You will be responsible for implementing and supporting core technologies, improving processes, and leveraging data to drive operational excellence. This role involves collaborating with cross-functional teams, identifying and implementing innovative solutions, and becoming a subject matter expert on key systems. You will contribute to building a self-service culture around automation and enablement, showcasing your impact through clear metrics and results. The ideal candidate possesses a deep understanding of CLM systems and a passion for leveraging technology to enhance efficiency. HubSpot offers a flexible work environment and a commitment to supporting employee growth and development.

Requirements

• Have a deep understanding of contract lifecycle management (CLM) systems, document operations, and enterprise service management tools
• Have an eye for identifying overly complex processes and developing simple and scalable alternatives using technologies like webhooks and iPaaS (Workato expertise a plus)
• Thrive in a fast-paced, entrepreneurial setting
• Can sift through the business requirements to identify the most impactful solutions
• Have a working knowledge of SQL and are comfortable with data
• Can work cross functionally to understand business processes, and experience implementing enterprise software solutions
• Excellent oral and written communication skills; ability to negotiate, influence and gain consensus with strong interpersonal skills
• Are passionate about collaboration and effective communication across the business
• Thrive on organization, effective communication, impactful project management and autonomy

Responsibilities

• Help lay the groundwork for how a technology first Legal Operations team can support a SaaS company during a period of hypergrowth
• Monitor industry trends to identify opportunities for leveraging AI and other emerging technologies to enhance operational efficiency and drive innovation
• Collaborate with operations and engineering teams across the business to determine right sized solutions for some of our biggest opportunities
• Become the SME on a few specific systems: fully understand the business use case, challenges, and systems configuration as well as how it fits into our broader systems landscape
• Lead efforts in integrating various systems and platforms to enhance interoperability and streamline operations
• Scope, implement and scale best in class legal technologies
• Enable data driven insights by making data more accessible, developing and reporting on key performance indicators
• Show your impact with clear metrics and results derived from work you’ve done to build a self-service culture around automation and enablement
• Implement and support core technologies
• Build and improve processes
• Leverage data to help inform decisions that will solve for scale without sacrificing user experience
• Drive initiatives that solve for our customers, our business, and our team
• Work closely with teams to deeply understand business challenges and develop solutions
• Partner closely with our Employee Technology, Sales, Finance, and FinTech stakeholders to ensure we’re solving for the end to end experience
• Support the day to day operations of our Legal & Compliance organization

Benefits

• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding
• If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements