Senior Care Navigator

Summary

Join Octave as a Senior Care Navigator and guide prospective clients through our behavioral health services. You will introduce clients to our innovative practice, support them throughout their care journey, and collaborate with clinical staff. This role involves interacting with high-needs clients, ensuring they receive necessary support. You will also participate in inter-departmental initiatives to contribute to the company's growth. The position requires excellent communication, organizational skills, and operational experience in a fast-growing healthtech environment. You will utilize clinical expertise to match clients with appropriate providers and collaborate with providers on client care.

Requirements

• Excellent verbal and written communication and can adapt your approach to multiple groups
• Detail oriented and impeccable organizational skills are a must
• Operational experience within a fast-growth healthtech organization is ideal
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented
• Nimble and open to frequent change, iterative processes, and operating in a testing culture
• Available to work Monday to Friday 10:00am to 6:00pm PST
• Prolonged periods sitting at a desk and working on a computer
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
• Must be able to observe and communicate information on company provided laptop
• Move up to 10 pounds on occasion

Responsibilities

• Demonstrates a keen operational eye in order to execute on frequently iterated, complex workflows
• Gain proficiency in our tools and workflows, especially when they evolve as we grow and scale, to successfully navigate our internal operations
• Conduct scheduled or real-time outreach to understand higher risk clients’ needs, and take action when necessary with the support of clinical staff
• Support clients along their care journey, from entry into our system, all the way to their first appointment with their provider and beyond via email or live chat
• Assist in multiple collaborative projects across departments to benefit the organization
• Utilize clinical expertise and operational experience to identify and recommend the most appropriate providers for clients, ensuring alignment with their needs, preferences, and availability, while also optimizing provider utilization and addressing provider concerns
• Collaborate with providers to offer initial clinical insights as applicable and support them with client care transitions and caseload utilization
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues

Preferred Qualifications

• Preferred 2-3 years experience working in a Care Navigation/Coordination/Intake capacity, specifically within the mental health or healthcare arena
• Masters degree in social work, clinical mental health or related area or equivalent combination or education and experience
• Experience with telephonic crisis intervention

Benefits

• The salary range for zone 1 (all states not in zone 2 or zone 3) is $65,800 - $72,000
• The salary range for zone 2 (CO, HI, MD, RI) is $72,400 - $79,200
• The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $75,600 - $82,800