Senior Claims Manager

Summary

Join Fairmatic, a company revolutionizing auto insurance with AI, and become our new Senior Claims Manager. Lead and manage the Claims team, ensuring smooth daily operations and exceptional customer experiences. Cultivate relationships with TPAs and carriers, collaborating to optimize claims processing. Partner with the Product team to design efficient claims processes. Contribute to the overall claims strategy, aligning with Fairmatic's business objectives. Develop and track key performance metrics, staying updated on industry trends and regulations. This role is key to shaping our claims approach, improving customer satisfaction, and driving operational excellence.

Requirements

• Bachelor’s degree or equivalent experience
• 7+ years of experience in claims management within the insurance industry (auto required, commercial auto preferred)
• Proven experience leading claims teams and working with third-party administrators
• In-depth knowledge of insurance coverages, claims processes, and industry regulations
• Experience analyzing claims data to assess and improve portfolio performance
• Strong leadership, communication, and problem-solving skills
• Ability to collaborate effectively with both internal teams and external partners
• Experience working with product or technology teams to implement and manage claims systems and processes

Responsibilities

• Lead and manage the Claims team, ensuring smooth day-to-day operations
• Uphold Fairmatic’s service standards, delivering exceptional customer experiences across the claims process
• Cultivate and manage relationships with Third-Party Administrators (TPAs), ensuring performance meets both contractual expectations and company standards
• Collaborate with carrier partners to streamline and optimize claims processing and resolution
• Partner with the Product team to design and refine claims processes that drive efficiency and enhance customer satisfaction
• Contribute to the development and execution of the overall claims strategy, ensuring alignment with Fairmatic’s business objectives
• Develop and track key performance metrics to assess the effectiveness of claims operations
• Stay up-to-date on industry trends, regulatory changes, and best practices to ensure Fairmatic’s claims processes remain innovative and compliant
• Ensure all claims activities comply with relevant laws and regulations

Benefits

• Unlimited PTO!
• Medical, dental, and vision coverage
• Life and disability insurance
• Learning and development program and stipend
• Stipends for wellness and entertainment
• Fully remote work supplemented with fun in-person events
• Paid company trips both nationally and internationally
• Awesome Fairmatic gifts and swag!