Senior Client Partner

Summary

Join Accesa, a leading technology company, as a Client Partner focusing on Manufacturing & Multi Industries. You will be responsible for developing and implementing client strategies, achieving revenue targets, ensuring smooth project delivery, and maintaining high customer satisfaction. This role involves collaborating with internal teams, managing stakeholders, and participating in the sales process. You will work with a team of professionals to adapt to market demands and create a better match between Accesa's solutions and client needs. The position requires 5+ years of experience in client relationship management, strategic consulting, or business development within the IT industry, particularly in manufacturing. Excellent communication and analytical skills are essential.

Requirements

• 5+ years of experience in client relationship management, strategic consulting, and/or business development, with a strong understanding of the IT industry, particularly in the Manufacturing domain
• Exceptional communication skills with the ability to articulate ideas clearly and concisely
• Demonstrate an investigative and analytical approach in discussions and presentations
• Deliver compelling and engaging presentations to both internal teams and clients
• Familiarity with the project delivery process, enabling you to collaborate with delivery teams effectively
• Ability to strategize and implement plans to achieve objectives, demonstrating excellent follow-through and implementation skills
• Customer-focused mindset with a proven ability to build trust-based, collaborative relationships, effectively manage multiple stakeholders, and ensure smooth processes while prioritizing tasks to achieve objectives
• Proficient in English, written and spoken communication

Responsibilities

• Develop and implement comprehensive client strategic plans
• Regularly review and update these plans, find expand and extend opportunities to increase the revenue generated with the customer, providing status reports during Account-related meetings
• Take ownership of revenue targets for the accounts under your management
• Collaborate closely with internal teams to ensure the delivery of services meets the calculated profitability margin while focusing on client satisfaction
• Coordinate with customer-dedicated delivery tribes to ensure smooth project delivery kick-offs
• Offer valuable recommendations, feedback, and initiatives to optimize client project outcomes
• Collect and prioritize customer satisfaction by managing internal relationships and ensuring the fulfillment of contractual promises
• Strive to exceed customer expectations and address any concerns promptly
• Participate in the sales process and collaborate with Sales, Presales, and Delivery to shape proposals, aligning them with client strategies and requirements
• Define and execute short-term and long-term strategies to identify and proactively address client goals and challenges
• Cultivate opportunities within the pipeline to foster future growth
• Work closely with stakeholders across the organization to influence the strategic direction of projects and align them with client expectations
• Collaborate with the Accesa team to ensure a cohesive approach to client management

Preferred Qualifications

German language is a plus

Benefits

• Holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion
• Medical benefits
• Gym support
• Personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club
• Flexibility to define the work-life dynamic that works for us