Global Client Partner

Summary

Join DEPT® Studio as a Client Partner, a senior account lead responsible for the overall strategy, sales, relationship management, and delivery oversight of assigned accounts. You will manage global cross-channel teams, develop senior-level agency relationships, and consult on strategic goal achievement. This role requires experience consulting for varied clients in experience design, branding, and technical spaces, and the ability to drive conversations towards different capabilities within DEPT® Studio's portfolio. Success in this position involves developing and directing engagement strategies, ensuring smooth account operations, profitability, and growth. You will also need to understand the value proposition of all DEPT® services and include relevant DEPT® partners in aligning client roadmaps with DEPT®'s portfolio. The position reports directly to the VP of Clients and is instrumental in developing and delivering the North American arm of the DEPT® Studio growth strategy.

Requirements

• Extraordinary interpersonal, written, and verbal communication skills
• Excellent problem solving, organization, time management, and risk management skills
• Expert conflict resolution skills
• Enterprise experience partnering with clients at Fortune 500 companies
• The ability to be self-directed and work in an ambiguous and dynamic environment
• Willingness to travel to client sites regularly
• Experience working within and selling the following services: user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content, content strategy and commerce solutions work
• Experience across strategic, omnichannel and production-based projects
• Experience managing $10 - $15M+ Portfolio and/or driving clients to enterprise relationships at $10 - $15M+
• Knowledge of current issues, trends and tools within ecommerce and the consumer technology industry
• 12+ years of account management and client partnership experience in a digital design environment
• Bachelor's degree or equivalent degree of education relevant to the industry

Responsibilities

• Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability
• Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team
• Foster collaboration among a cross-disciplinary team to deliver exceptional business results
• Maintains big-picture strategic and operational thinking balanced by strong attention to detail
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team
• Leads in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on processes, capacity, and timelines
• Lead pitches, proposals, and contract negotiations for organic growth opportunities
• Communicate role expectations to team leads and direct reports, if applicable
• Frequent client travel is encouraged and required

Preferred Qualifications

• Experienced with retaining top-tier accounts
• Ability to drive realized revenue beyond initial forecasts
• Background in farming additional opportunity out of legacy client-relationships
• Experience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave