Senior Client Technology Management Engineer

Summary

Join Abacus as a Sr. Client Technology Management Engineer and leverage your technology expertise to serve as the primary point of contact for clients. You will address their business needs, guide them through complex architectural and technological challenges, and act as a senior engineering resource. The ideal candidate is a critical thinker, client-focused, and able to explain technology to diverse audiences. Familiarity with the alternative investment industry is a plus. Responsibilities include resolving client issues, identifying technical pain points, collaborating with vendors, conducting root cause analysis, and evaluating third-party software integrations. You will also tailor technology to client needs and contribute to product enhancement opportunities.

Requirements

• Must be able to articulate complex technologies to a broad audience
• Ability to deliver bespoke technology solutions for clients
• Ability to work under pressure and with short deadlines
• Highly logical thinker and skilled in identifying root cause
• Must have availability to occasionally work nights and some weekends
• Strong multidisciplinary background in IT Infrastructure
• Minimum 3-4 years' experience in a client facing technology position
• Minimum 5-10 years’ experience in an system engineering position
• Ability to work EST hours

Responsibilities

• Address ongoing issues and provide solutions for clients that improve the overall platform
• Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs
• Work with vendors and coordinate on escalated issues internally in a timely fashion
• Ownership and follow up of pending issues to resolution
• Tailor technology to adapt to client-specific business requirements
• Root cause analysis of systemic issues for clients
• Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus
• Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
• Note common client requests as potential product and platform enhancement opportunities

Preferred Qualifications

• Strong technical skills with public cloud, such as Office 365 and Azure in particular preferred
• Strong technical skills Windows Server Technologies, including Active Directory
• Strong technical skills in Exchange Online preferred
• Experience in the financial sector a plus
• Experience working at an MSP a plus
• Certifications a plus (MCSE, MCAA, VCP, CCP)

Benefits

• Competitive compensation
• Exposure to diverse array of technologies
• Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses and Employee Certification Program