Senior Commercial Optimization Partner

Summary

Join Constant Contact as a Sr. Commercial Optimization Partner and play a pivotal role in developing innovative strategies to drive significant revenue growth. You will collaborate with sales, customer success, and support teams to ensure the effective execution of growth initiatives and enhance customer acquisition and retention. This role requires strong analytical and project management skills to optimize commercial processes and improve efficiency. You will act as a liaison between growth segments and commercial functions, ensuring alignment with overall business objectives. The ideal candidate possesses 7-10 years of experience in strategic operations or related fields within tech or fast-paced environments. Constant Contact offers a competitive compensation package, including health and welfare benefits, paid leave, and a hybrid work model.

Requirements

• You have 7–10 years of experience in strategic operations, business operations, program management, or roles—preferably in tech or fast-paced, matrixed environments
• You are a results-oriented strategist with a passion for driving revenue growth and operational excellence
• You possess an exceptional understanding of commercial processes and can synthesize data-driven insights to inform strategic decisions
• Your project management skills are strong, and you excel at overseeing the commercialization of the entire customer lifecycle
• You are an exceptional cross-functional collaborator, capable of building strong relationships and fostering alignment across diverse teams
• Your communication skills are highly developed, allowing you to effectively convey complex ideas and strategies
• You consistently drive accountability in cross-functional working groups
• You are energized by new challenges and are dedicated to making a tangible impact on business objectives and customer success

Responsibilities

• Act as a key advocate for and collaborate closely with customer specific growth segments across Sales, Customer Success, and Customer Support to integrate new strategies
• Serve as the primary liaison between the growth segments and sales, customer success, and support, ensuring that functional needs, priorities, and customer insights inform growth strategy planning and execution
• Support the prioritization of growth initiatives within Commercialization functions to ensure alignment with overall business objectives
• Ensure the robust execution of growth segment initiatives through Commercialization functions to drive sustained growth and improve customer retention
• Advise growth segment teams on Commercialization processes and help shape the transition of growth segment strategy, playbooks, and deliverables into effective customer interactions
• Lead the seamless transition and adoption of growth segment playbooks into functional on-the-job playbooks and daily operations
• Provide hands-on assistance and guidance to Commercialization functions in the implementation of new growth segment initiatives
• Provide feedback to adapt growth segment strategy in real time
• Continuously analyze the effectiveness of existing Commercial processes, identifying key areas of execution success and opportunities for improvement
• Proactively identify, champion, and drive improvements to our Commercialization processes, enhancing efficiency and effectiveness
• Develop and document critical operational resources, such as clear rules of engagement, to ensure consistent and effective execution
• Understand and recommend the application of AI within commercial processes to identify and implement work and time-saving improvements for commercial teams
• Oversee the commercialization of the entire customer lifecycle, from acquisition to retention in alignment with our customer-specific growth segment strategies
• Demonstrate exceptional cross-functional collaboration, building strong relationships and fostering alignment across diverse teams
• Exhibit strong communication skills, effectively conveying complex ideas and strategies to various audiences
• Exemplify and drive accountability in cross functional working groups and in Commercial execution of growth initiatives
• Provide coaching, mentoring and authentically honest feedback to team members and colleagues, fostering a culture of continuous improvement to achieve operational excellence and development
• Ensure that revenue strategy is meticulously aligned with overarching business objectives

Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• Health and welfare benefits including paid leave
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce
• Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues
• We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities