Senior Community Manager

Summary

Join SimplePractice as a Senior Community Manager to lead and grow our thriving 25,000+ member Facebook community. You will be the primary voice, fostering engagement, moderating discussions, and strategically expanding our online presence. Responsibilities include developing and implementing engaging content, creating growth strategies, and monitoring discussions to ensure a positive environment. You will also build relationships with other community leaders and collaborate with internal teams. The ideal candidate has 5+ years of experience in community management, excellent communication skills, and a data-driven approach. SimplePractice offers a competitive benefits package including medical, dental, vision, life and disability insurance; 401k; flexible time off; mental health resources; paid parental leave; tuition reimbursement; and employee resource groups.

Requirements

• 5+ years experience in community management, preferably with Facebook Groups or similar closed community platforms
• Excellent written and verbal communication skills with the ability to adapt to our brand voice
• Strong interpersonal skills with the ability to build relationships both within the community and with external community leaders
• Experience with conflict resolution and community moderation best practices
• Self-starter with the ability to work independently while collaborating with cross-functional teams
• Data-driven approach to community growth and engagement strategies
• Passion for creating supportive online spaces where members feel valued and heard
• Experience using community management and social media analytics tools
• Ability to spot potential issues and escalate appropriately when needed

Responsibilities

• Actively moderate and manage our closed Facebook community, ensuring a positive, supportive environment for all members
• Develop and implement an engaging content calendar that drives meaningful discussions, provides valuable company updates, and encourages member participation
• Develop strategies to deliver and accelerate community growth
• Monitor discussions, enforce community guidelines, and address member concerns or conflicts promptly and professionally
• Identify and build relationships with other community leaders to establish partnerships, share best practices, and expand our network
• Create and implement strategies to increase member engagement, participation, and retention through targeted initiatives and campaigns
• Track community metrics, analyze engagement trends, and provide regular reports on community health and growth opportunities
• Work closely with marketing, product, and customer success teams to ensure consistent messaging and leverage community insights

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)