Senior Community Engineer

Summary

Join Vercel as a Senior Community Engineer and engage directly with our customers within the Vercel Community. This role blends technical expertise with a passion for frontend technologies and a commitment to fostering a thriving community. You will provide code-level assistance, debug issues, and use customer feedback to improve the platform. A key responsibility is curating and scaling knowledge within the community, ensuring valuable insights are readily accessible. You will also help elevate customers by showcasing their work and building relationships to ensure their success. This position requires strong technical skills, excellent communication, and a collaborative spirit.

Requirements

• You thoroughly enjoy working with customers in public to help them achieve their goals
• You have the foundational knowledge required to work with a variety of frontend frameworks
• You enjoy writing and communicating complex ideas as simply as possible
• You value variety and the ability to dig deep into the unknown on a daily basis
• You have experience working in public and are a professional but friendly communicator
• You enjoy working with JavaScript & React and are an open source contributor
• You possess exceptional public-facing communication skills
• You enjoy working with a fully remote, globally distributed team
• 2+ years experience in a technical customer-facing or technical documentation role

Responsibilities

• Represent Vercel across our key communities, primarily in our official forums
• Build relationships with customers because you enjoy helping them to succeed
• Provide code-level assistance and work with customers to debug issues
• Use customer feedback to work with Product teams for platform improvements
• Create examples and patterns for how to achieve various goals using Vercel
• Learn a wide array of primarily frontend technologies, becoming a true expert
• Develop a strong level of expertise on both existing and new Vercel platform features
• Complete engineering tasks to improve the forum infrastructure and customer experience

Preferred Qualifications

• Have experience with Next.js and deployment on Vercel
• Have experience with a wide assortment of site generation tools and platforms
• Have experience supporting backend runtime environments, especially Node.js
• Have experience with CDNs and a good understanding of caching techniques
• Have experience with v0
• Have worked with monorepos and/or custom, complex CI/CD pipelines
• Have a strong understanding of DNS and can explain this clearly to others
• Are fluent in another language

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed