Senior Community Manager

Summary

Join Kaseya, a leading provider of IT infrastructure and security management solutions, as their Sr. Community Manager. This high-impact role involves leading the growth and daily operations of the online customer community, driving customer engagement, and developing platform strategy. You will be responsible for platform evaluation and optimization, leveraging past success to drive peer-to-peer connections, and partnering with cross-functional teams. The ideal candidate will have 3-5+ years managing B2B communities, experience with platform selection and implementation, and excellent communication skills. This position offers the chance to shape a next-generation customer experience and contribute to Kaseya's continued growth.

Requirements

• 3-5+ years managing B2B communities, with proven success in both strategy and execution
• Experience with platform selection, migration, or implementation—ideally within SaaS or tech environments
• Strong understanding of community platforms (e.g., Higher Logic, Khoros, Vanilla, Salesforce Experience Cloud, Discourse, etc.)
• Excellent written and verbal communication skills
• Data-driven approach to measuring success and adapting strategies
• Collaborative mindset with experience working across teams and influencing without authority

Responsibilities

• Provide key guidance in developing and executing Kaseya’s community vision, roadmap, and success metrics
• Use insights and experience to inform community architecture, content strategy, and engagement programs
• Lead platform evaluation and optimization efforts—recommend and implement new technology solutions or migrations based on evolving needs, proven best practices, and user experience
• Leverage past success to drive peer-to-peer connection, product conversations, and member advocacy through curated discussion topics, recognition programs, and targeted campaigns
• Partner with Product, Marketing, Support, and Customer Success teams to ensure the community aligns with company initiatives and surfaces actionable feedback
• Track KPIs like engagement rate, active members, case deflection, and feedback sentiment
• Translate insights into strategic improvements and content recommendations
• Launch and manage ambassador or superuser programs to recognize top contributors and foster leadership within the community
• Maintain a professional, inclusive, and brand-aligned environment
• Establish and enforce community guidelines

Preferred Qualifications

• Familiarity with IT, cybersecurity, or managed services audiences
• Experience launching a new community or revitalizing a legacy one
• Background in customer advocacy, customer marketing, or product enablement
• Experience managing global, multilingual, or partner-facing communities

Benefits

$115k US ($105k base + $10k bonus)