Senior Strategy & Operations Analyst

Summary

Join our Customer Success Strategy & Operations (CSSO) team as a Senior Strategy and Operations Analyst. Reporting to the Manager of Customer Success Headcount & Incentives, you will develop incentives, manage variable compensation, streamline processes, and communicate with stakeholders. You will manage variable compensation, create performance reports, analyze performance trends, and collaborate with executives and global teams. The role involves enhancing visibility into incentive programs, leveraging BI tools for data analysis, and delivering accurate reports on promotions and compensation. You will track key KPIs, support incentive planning, and work with HR, Finance, and Customer Success leadership. This position requires a customer-first mindset and 4+ years of experience in strategy and operations, preferably in Customer Success, Sales Operations, or FP&A.

Requirements

• A Customer-First mindset and passion for supporting customer-facing teams
• 4+ years of experience in strategy and operations, preferably in Customer Success, Sales Operations, or Financial Planning & Analysis (FP&A)
• Proficiency in BI tools (e.g. Looker, PowerBI, Tableau), with the analytical ability to perform in-depth data analysis and provide actionable insights
• Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations
• Proficiency in SQL and experience working with data warehousing platforms such as Snowflake or similar
• Experience with MS Office Suite, Google Apps, Salesforce.com, HubSpot CRM with expert level proficiency in Excel and/or G-sheets
• Ability to clean and link complicated data sets from various sources
• Adaptability to the evolving needs of a high-growth, fast-pace SaaS business
• B.A. or B.S. degree

Responsibilities

• Support internal executives, the global Customer Success teams, and Customer Success Strategy & Operations with detailed visibility into Customer Success Incentives
• Leverage BI tools like Looker to analyze data, extract meaningful insights, and drive decision-making
• Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation
• Track key incentive KPIs and understand the performance levers that drive optimal behaviors and align with business objectives
• Support ongoing planning and execution of incentives for the Customer Success team
• Work closely with HR, Finance, and Customer Success leadership to ensure alignment and the successful execution of incentive programs

Benefits

• Annual Cash Compensation Range: $118,500 — $189,600 USD
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay