DyFlex Solutions is hiring a
Senior Consultant Support

Summary

The job is for an SAP SuccessFactors Senior Consultant at DyFlex, an established SAP Platinum Partner. The role involves providing support for SAP SuccessFactors across various SF modules, troubleshooting issues, advising customers, retaining ownership of customer issues, investigating and resolving software faults, assisting with testing and documentation, mentoring junior team members, and having tertiary qualifications in IT or HR with a minimum of seven years of experience consulting in SAP SuccessFactors.

Requirements

• Tertiary qualifications in IT or HR
• A minimum of seven years of experience consulting in SAP SuccessFactors

Responsibilities

• Provide business analysis and production support in functions and processes for SuccessFactors
• Troubleshoot, analyze and determine root causes of issues/incidents
• Provide advice, assistance and solutions to our customers through active engagement and relationship building, managing incoming requests, may they be of process or technical nature
• Retain ownership of customer issues until resolved or escalated
• Investigate, diagnose, and resolve software faults related to end users
• Respond to high-priority issues in a timely manner
• Assist with testing and documentation of results for fixes or changes
• Present with the ability to critically analyse problems submitted by SAP users to determine root causes and recommend alternative solutions
• Continuously improve upon the business experience and identify solutions where efficiencies can be achieved
• Mentor and train junior team members

Preferred Qualifications

• Ideally, experience for Australian customers in a support or implementation role with expertise in EC and other modules
• Ideally, relevant SAP certification(s)
• Ability to manage own workload independently in a dynamic environment
• Excellent communication and consulting skills
• Experience in a consulting practice environment