Senior Content Designer

Summary

Join Thinkific, a leading online course platform, as a Senior Content Designer to enhance user experiences. You will collaborate with designers, researchers, and engineers to create intuitive and inclusive content. Responsibilities include UX writing, cross-functional collaboration, evaluative testing, knowledge sharing, and continuous learning. The ideal candidate has 5+ years of experience in content design or a related field, strong UX writing skills, and experience with design systems. Thinkific offers a competitive compensation package, flexible PTO, comprehensive benefits, flexible work options, learning and growth opportunities, and a supportive team environment. This role is based in Canada with flexible work options.

Requirements

• Has 5+ years of experience in content design, UX writing, content strategy, or a related field
• Brings deep experience in writing and editing product content, with a strong understanding of UX and content design principles
• Has experience working within design systems and using tools like Figma and Miro
• Understands how to structure and present information effectively for different audiences
• Is comfortable conducting or applying insights from user research to inform content decisions
• Thrives in a collaborative, fast-paced environment with shifting priorities
• Is an exceptional communicator and storyteller who can advocate for content, build empathy for the end user, and help stakeholders understand the “why” behind content decisions
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

Responsibilities

• Write clear, concise, and user-centered content across our digital experiences, ensuring alignment with our brand voice and content strategy. Deliver the right language, at the right time, to craft user experiences that are coherent, engaging, intuitive, and accessible
• Collaborate with UX designers, researchers, product managers, and developers to create intuitive experiences for our users
• Conduct and analyze qualitative and quantitative tests on different types of in-product content to improve user engagement and product usability
• Help foster Thinkific’s content design community—sharing your knowledge and passion for how content design plays a key role in delightful UX experiences
• Obsess over honing your craft and stay current with what’s new to keep our content guidelines and practice best-in-class

Preferred Qualifications

• Experience building or contributing to content guidelines and documentation
• Familiarity with design thinking methodologies
• Expertise in facilitating content critiques or workshops
• Feels at home in a Design culture of continuous feedback and critique, and sees feedback as a way to strengthen ideas and outcomes

Benefits

• A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan
• Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season
• Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options
• Flexible Work . Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery
• Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities
• A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively
• $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home