Senior Content Designer, Design Systems

Summary

Join Jobber's Product Design team as their first Senior Content Designer, Design Systems! You will lead the establishment and growth of their Content Design practice, shaping how they approach language and communication within their software for home service businesses globally. This highly collaborative role involves identifying high-impact touchpoints for content improvements and systematically crafting foundational language within their design system. You'll partner with senior design leaders and work across teams to elevate communication and user experiences. As a founding member, you'll report to the Senior Manager, Product Design, developing scalable content models and guidelines. Your work will have organization-wide influence, improving product quality and user experiences.

Requirements

• Demonstrable experience leading the charge in transforming a product through content design
• Strong prior experience as a content designer or strategist in a product-driven environment, ideally working with/through design systems
• A design portfolio demonstrating strong content design skills, including microcopy, interface content, content strategy, information architecture, and how that contributed to better user experience and business outcomes
• Experience driving content quality at scale: crafting the foundational language, concepts, and models that equip product builders across teams to build more intentional and refined experiences
• Be experienced with design tools such as Figma, Miro, or similar for collaborative design and prototyping
• Understand the role of content in shaping the overall user experience and improving product usability
• Demonstrate excellent communication and collaboration skills, with a track record of working effectively in cross-functional teams
• Have a passion for clarity, empathy, and user-centered design, with an ability to adapt content to meet diverse user needs

Responsibilities

• Work with cross-functional teams (Designers, Engineers, Product Managers) to elevate product communication and usability. Dig in and do whatever it takes to improve the words we use across our product!
• Collaborate with the Atlantis Design System team to create scalable, consistent, and user-centered content across our product ecosystem
• Develop a consistent voice and tone across our product portfolio, ensuring consistency, simplicity, and clarity across all interactions
• Advocate for content-first design, ensuring clarity, accessibility, and consistency on every screen and touchpoint
• Establish content guidelines and standards that align with our design system principles and scale across various teams and products
• Lead content reviews, providing actionable feedback to designers and developers, ensuring high content standards are met
• Partner with product teams to conduct user research and testing to validate content decisions and refine content strategies
• Partner with senior design leaders to identify opportunities to enhance content impact across multiple products and platforms
• Through your success, grow into an internal content practice leader, developing capacity and capability within our product teams to better interact with content and become better communicators

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers