Senior Corporate Partner Success Specialist

Summary

Join InStride as a Sr. Corporate Partner Success Specialist and contribute to the company's mission of empowering employees through education. This role involves building and nurturing relationships with corporate partners, ensuring program success, and driving account growth. You will be responsible for managing client relationships, delivering program value, and identifying expansion opportunities. The ideal candidate possesses strong communication, analytical, and relationship management skills, along with experience in customer success or client services. InStride offers a competitive compensation package, including a salary range of $70,000 - $85,000 USD, a 401(k) plan with company match, flexible vacation policy, paid family leave, and best-in-class health care benefits.

Requirements

• You have 2+ years or more of experience in customer success and/or client services role
• You bring a customer-first mentality, with a focus on building and nurturing strong, lasting relationships both internally and externally
• You demonstrate excellent independent judgment, carefully evaluating options and making decisions in the best interest of the company and its partners
• A creative problem-solver, you excel at envisioning and articulating solutions to complex and evolving customer challenges while identifying opportunities for improvement
• You possess outstanding interpersonal, verbal, and written communication skills, consistently maintaining a professional demeanor
• Committed to achieving results, you combine a bias for speed and action with high analytic accuracy and attention to detail
• You are flexible and willing to travel as needed (up to 10%)

Responsibilities

• Act as a trusted thought partner and InStride resource for client stakeholders by functioning as primary client liaison - supporting clients through various aspects of program management including, but not limited to, creation and execution of overall account strategy, technical issue resolution, learner support items, billing needs, learner communications, legal items and general Q&As
• Support the delivery of a yearly business review for select corporate partners to demonstrate program value and assess potential opportunities for account growth
• Understand partner sentiment by analyzing customer health metrics, running Net Promoter Score (NPS) surveys and gathering other feedback
• Provide InStride teams with ongoing corporate partner updates and information through Salesforce updates, client notes, internal communication channels and other sources of documentation
• Build presentation materials for various internal and external meetings
• Execute a scalable program management strategy to nurture and renew existing accounts
• Responsible for revenue maintenance and generation through learner enrollments and account growth strategies year over year
• Identify, track, analyze and communicate key success metrics to deliver against goals internally and with our partners
• Understand and facilitate key operational elements of client program design to ensure successful program maintenance and expansion, where possible
• Serve as the primary point of contact and account owner for specialty and select nurture-level client accounts
• Create positive and trusting working relationships with client stakeholders - developing and leading key client initiatives across your partners’ organization while driving efficient engagement with them
• Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partner / InStride relationship
• Develop deep subject matter expertise on the end-to-end experience of our learners, identifying potential barriers, challenges and opportunities
• Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support
• Collect and synthesize significant feedback to advise on decision-making and product strategy

Preferred Qualifications

• Client relationship management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication
• Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences
• Analytical Skills: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes
• Operational Excellence: Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency

Benefits

• 401(k) plan with company match
• Flexible vacation policy
• Paid family leave
• Best-in-class health care benefits