Senior Customer Insights Analyst

Summary

Join FullStory as a Senior Customer Insights Analyst and lead customer-facing engagements, focusing on technical and analytical projects for strategic accounts. You will utilize your FullStory expertise to help customers achieve new levels of data maturity, providing tailored solutions and educating them on performance enhancement. This remote role (with up to 25% travel) requires strong communication, consulting, and industry knowledge. The ideal candidate is curious, entrepreneurial, and customer-focused. FullStory offers competitive salary, benefits, and professional development opportunities.

Requirements

• Strong ability to communicate and present effectively, influencing change at all organizational levels
• Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices
• Excellent competencies in Marketing, SaaS, and eCommerce
• Experience in building integrations, innovative solutions, and open-source projects

Responsibilities

• Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
• Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
• Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery
• Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
• Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers

Benefits

• Remote-first work environment and flexible paid time off
• Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Monthly productivity stipend and reimbursement for initial home office set up for remote colleagues
• Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave
• Global fertility and family building benefit
• Bereavement leave
• Miscarriage/Pregnancy loss leave