Senior Design Strategist

Summary

Join Thoughtworks as a Design Strategist (Experience Designer) and contribute to the design of end-to-end customer journeys, from vision and strategy to product roadmaps. You will create prototypes and wireframes, collaborate with cross-functional teams, and develop design deliverables such as journey maps and service blueprints. Responsibilities include facilitating workshops, developing design strategies, and making strategic portfolio-level decisions. You will also contribute to planning and measuring business outcomes, identify customer hypotheses, and balance client and Thoughtworker expectations. Furthermore, you will extend your expertise to teammates and advocate for experience design within the broader community.

Requirements

• You have a solid background in product and experience design, with strong skills in user research, service design, digital product design, interface design, and product strategy
• You're confident leading discovery and research initiatives, applying diverse methods and metrics to demonstrate customer and business value
• You’re also an effective storyteller, capable of clearly communicating research approaches, insights, and outcomes to stakeholders
• Hands-on experience with wireframes, prototyping, and user- and product-centered strategies is essential
• Familiarity with Design Systems and tools like Storybook is expected
• Please share a portfolio link that showcases your expertise in digital products – ideally both web and mobile

Responsibilities

• Contribute to the design of the end-to-end customer journey, from customer vision and product strategy through to the development of product roadmaps
• Create prototypes and wireframes
• Collaborate with small, cross-functional teams to create a wide variety of experience design deliverables, including journey maps, service blueprints, roadmaps, prototypes, and design systems
• Maintain accessibility (A11y) practices
• Develop, document, and test interface components using Storybook
• Facilitate workshops, develop unique design strategies for products, and take part in making strategic decisions at the portfolio level
• Contribute to planning and measuring business outcomes and customer metrics across the end-to-end customer journey
• Identify and develop customer hypotheses in collaboration with both Thoughtworkers and our clients, to run product experiments and customer tests
• Balance client and Thoughtworker expectations by clearly communicating business outcomes and customer value
• Extend your expertise to teammates by supporting less-experienced designers when possible
• Advocate the value of experience design to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups, and more

Preferred Qualifications

• Experience with accessibility practices (A11y) will be considered a plus
• It will be a plus, but not mandatory, to have experience in the banking or financial sectors
• You have advanced Spanish language skills and are comfortable holding professional conversations in English at an intermediate level, ensuring effective collaboration in multicultural and multilingual environments
• You’re comfortable sharing design and research deliverables with your business stakeholders
• You collaborate effectively within your team whilst having a wider influence with your clients and Thoughtworks
• Clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your team
• You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way
• A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, sharing skills and capabilities, and ensuring consistency in the quality of design

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow