Senior Design Strategist

Summary

Join Thoughtworks as a Design Strategist (Experience Designer) and contribute to the design of end-to-end customer journeys, from vision and strategy to product roadmaps. You will create prototypes and wireframes, collaborate with cross-functional teams on various design deliverables, and develop interface components using Storybook. The role involves facilitating workshops, developing design strategies, making strategic portfolio decisions, and planning/measuring business outcomes. You will identify customer hypotheses, run product experiments, balance client/Thoughtworker expectations, mentor less-experienced designers, and advocate for experience design. Thoughtworks offers a supportive culture with various development programs and opportunities for career growth.

Requirements

• You have a solid background in product and experience design, with strong skills in user research, service design, digital product design, interface design, and product strategy
• Be confident leading discovery and research initiatives, applying diverse methods and metrics to demonstrate customer and business value
• Be an effective storyteller, capable of clearly communicating research approaches, insights, and outcomes to stakeholders
• Have hands-on experience with wireframes, prototyping, and user- and product-centered strategies
• Have familiarity with Design Systems and tools like Storybook
• Share a portfolio link that showcases your expertise in digital products – ideally both web and mobile

Responsibilities

• Contribute to the design of the end-to-end customer journey, from customer vision and product strategy through to the development of product roadmaps
• Create prototypes and wireframes
• Collaborate with small, cross-functional teams to create a wide variety of experience design deliverables, including journey maps, service blueprints, roadmaps, prototypes, and design systems
• Maintain accessibility (A11y) practices
• Develop, document, and test interface components using Storybook
• Facilitate workshops, develop unique design strategies for products, and take part in making strategic decisions at the portfolio level
• Contribute to planning and measuring business outcomes and customer metrics across the end-to-end customer journey
• Identify and develop customer hypotheses in collaboration with both Thoughtworkers and our clients, to run product experiments and customer tests
• Balance client and Thoughtworker expectations by clearly communicating business outcomes and customer value
• Extend your expertise to teammates by supporting less-experienced designers when possible
• Advocate the value of experience design to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups, and more

Preferred Qualifications

• Have experience in the banking or financial sectors
• Have advanced Spanish language skills and be comfortable holding professional conversations in English at an intermediate level, ensuring effective collaboration in multicultural and multilingual environments
• Be comfortable sharing design and research deliverables with your business stakeholders
• Collaborate effectively within your team whilst having a wider influence with your clients and Thoughtworks
• Be a clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your team
• Understand the importance of stakeholder management and be able to easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way
• Have a passion for contributing to the growing experience design community at Thoughtworks through peer reviews, sharing skills and capabilities, and ensuring consistency in the quality of design

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow