Senior Director

Summary

Join Elite Technology as our Senior Director, Global Infrastructure Operations and play a key role in enterprise technology operations, supporting global IT service delivery, infrastructure modernization, and operational resilience. This leadership position requires overseeing global infrastructure, including helpdesk services, end-user computing, and back-office systems, while driving continuous improvement and secure, scalable operations. You will lead and mentor a global team, define and execute infrastructure roadmaps, manage 24x7 helpdesk operations, and ensure system uptime and performance. The role also involves managing vendor relationships, leading security efforts, driving modernization initiatives, and presenting performance metrics to executive leadership. Candidates should have a strong background in IT infrastructure, leadership experience, and relevant certifications.

Requirements

• Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field
• 10+ years of progressive experience in IT infrastructure, including 5+ years in leadership roles
• Proven experience managing global infrastructure and support functions in a 24x7 environment
• Strong knowledge of Microsoft O365, Azure, endpoint management, and device lifecycle operations
• Experience leading helpdesk operations and driving service improvement initiatives
• Deep understanding of Identity and Access Management (IAM) and infrastructure security practices
• Familiarity with compliance frameworks and working cross-functionally with InfoSec and audit teams
• Excellent customer service orientation and ability to manage stakeholder expectations at all levels
• Strong analytical skills with the ability to build and interpret operational dashboards and KPIs
• Demonstrated success presenting to senior leadership and board-level stakeholders
• Relevant certifications such as ITIL, PMP, CISSP, or Microsoft Certified: Azure Solutions Architect Expert

Responsibilities

• Lead and mentor a global team of infrastructure professionals to deliver high-quality IT services
• Define and execute a global infrastructure roadmap aligned with business strategy and priorities
• Oversee 24x7 global helpdesk operations to ensure strong service levels and user satisfaction
• Manage end-user computing environments, including provisioning, lifecycle management, and support
• Ensure uptime, scalability, and performance across back-office systems and enterprise platforms
• Maintain and optimize vendor and partner relationships for infrastructure and support services
• Lead infrastructure security efforts, including endpoint protection, identity and access management, and data loss prevention
• Drive modernization initiatives such as cloud migration and infrastructure automation
• Develop and maintain infrastructure architecture standards across systems, networks, and cloud environments
• Present performance metrics, risks, and key initiatives to executive leadership in a clear, data-driven manner
• Perform other duties as assigned to support the overall goals and objectives of the department/company

Preferred Qualifications

Candidates within commuting distance to New York City or Los Angeles (El Segundo) are strongly preferred due to occasional in-person leadership and collaboration needs

Benefits

• Competitive Compensation Package ($165,000 - $205,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program