Senior Director, Customer Experience Enablement

Summary

Join MagicSchool, a leading generative AI platform for teachers, as a Senior Director, Customer Experience Enablement. You will play a crucial role in the senior leadership team, working closely with CX leadership to enhance team efficiency and impact. This involves managing key initiatives, fostering collaboration, and driving operational excellence. The role reports to the VP of CX and requires extensive experience in SaaS enablement and high-growth startups. MagicSchool offers a comprehensive benefits package including unlimited PTO, 100% employer-covered health insurance, and more. This is an opportunity to make a real social impact in education.

Requirements

• Deep understanding of customer experience best practices
• Strong ability to lead and execute complex initiatives
• Excellent cross-functional communication and teamwork skills
• Ability to interpret data and extract actionable insights from customer feedback
• Skilled in aligning CX initiatives with broader business goals
• 10+ years of experience in SaaS enablement, operations, GTM strategy
• Experience in high growth startups

Responsibilities

• Lead key CX initiatives, ensuring clear goals, timelines, and cross-functional alignment
• Track and analyze KPIs, OKRs, and team performance to provide actionable insights
• Identify and implement process improvements to streamline CX workflows and tools
• Support team alignment through offsite planning, OKR execution, and communication
• Collaborate across teams to ensure CX priorities align with broader business goals
• Partner with leadership on headcount planning, goal-setting, and long-term CX strategy

Preferred Qualifications

• Experience with SFDC or Gong
• Prior sales or quota carrying Customer Success experience
• Experience in education or EdTech

Benefits

• Unlimited PTO
• 100% employer covered health insurance
• A wellness stipend
• A 401(k) match
• Vision/dental insurance