Senior Director, Managed Vision Care

Summary

Join Warby Parker as a Senior Director of Managed Vision Care (MVC) to lead and grow our managed vision care business. You will be the subject matter expert, developing best practices for serving customers with vision benefits. Responsibilities include establishing strategy and priorities, managing insurance financial performance, serving as a senior contact for MVC partners, and collaborating cross-functionally. You will oversee the insurance team, drive strategy expansion, and improve the MVC business. This role requires significant experience in vision or health insurance and proven leadership skills. Warby Parker offers a comprehensive benefits package including health, vision, and dental insurance; life insurance; flexible vacation; paid holidays; retirement savings; parental leave; and more.

Requirements

• Backed by 11+ years of experience in vision insurance or health insurance
• An inspiring leader that has proven to drive collaboration and results in cross-functional projects and initiatives
• A proactive, inquisitive self-starter who's eager to learn
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Establish and manage payor relationships, leading contract negotiations and business reviews
• Develop a strategy to continue expanding our insurance business through existing and new payor relationships (and, as applicable, directly with employers) by applying your expertise to optimize our positioning, messaging, and offering to insurance customers
• Manage plan set-up, driven by both internal and external changes in product offering, and work cross-functionally to identify actions needed and support execution
• Drive process improvements to achieve better customer experiences and financial results by supporting a cross-functional team to prioritize and execute on best practices
• Partner with our Retail and Customer Experience teams to create trainings and operating procedures that support our insurance customers
• Establish internal controls, performance standards, and KPIs for the core insurance operations, ensuring operational excellence and compliance with all contractual and regulatory requirements
• Partner with the Finance and Strategy teams to develop, analyze, and trend insurance financial reports for management and executive-level officers

Preferred Qualifications

• Experience in a retail or consumer/patient environment
• Knowledge of continuous improvement tools

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• Cash bonus
• Equity bonus