Senior Director of Business Operations

Summary

Join Sunnova, a leading adaptive energy services company, as our Senior Director of Business Operations. This strategic leadership role oversees all back-of-house operations, including project management, system diagnostics, intake processing, and dispatching. You will orchestrate a seamless customer experience while optimizing resource utilization. The ideal candidate is a visionary leader capable of implementing scalable solutions and automating manual processes. You will develop and deploy complex decision models and algorithms to optimize operations while leading a large, geographically dispersed team. This position offers a generous employee reward package and the opportunity to transform the energy industry.

Requirements

• Bachelor’s degree in business administration, Engineering, Operations Management, or related field
• 15+ years of operations management experience
• 8+ years of leadership experience managing large, dispersed teams
• Proven experience implementing complex operational systems and automation
• Strong background in algorithm development and decision modeling
• Experience managing P&L of $20M+
• Track record of successful operational transformation initiative

Responsibilities

• Drives operational transformation through automation and process optimization
• Designs and implements complex decision models for resource allocation
• Establishes and monitors key performance metrics across functions
• Develops strategic plans for scaling operations while maintaining quality
• Optimizes workforce utilization across installation and service teams
• Creates integrated solutions for project management and dispatch
• Develops capacity planning strategies and performance dashboards
• Maintains service level agreements across operational functions
• Implements automated workflow systems and predictive analytics
• Standardizes processes for operational excellence
• Coordinates cross-functional initiatives with Sales, Finance, and Customer Care
• Ensures regulatory compliance across operations

Preferred Qualifications

• MBA or advanced degree
• Experience in renewable energy or utility operations
• Background in operational automation and process optimization
• Strong understanding of predictive analytics and resource optimization
• Experience with workforce management systems and tools
• Knowledge of project management methodologies
• Six Sigma or similar operational excellence certification

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match
• Competitive compensation & annual bonus
• Paid time off, including 11 holidays and Paid Parental Leave