Remote Director, Business Operations - Renewals

Summary

Join Samsara as a Business Operations leader to play a critical role in building and scaling our renewals sales organization. The ideal candidate has experience at a high-growth B2B Saas company, preferably public, with $1B+ in revenue and is passionate about being part of a fast-paced, fast-growing company.

Requirements

• 10+ years of work experience working in an operational or strategic role supporting sales organizations of which 5+ years of experience with Renewal functions closing $100M+ ARR
• Experience in designing, implementing, and scaling processes and policies for renewal functions
• Comfort with performing analytical work with large data sets to perform modeling, forecasting, and sales analyses, experience in consulting, investment banking, or other highly quantitative roles
• Familiarity with Salesforce, Tableau, and other sales tech stack
• Experience working with executive leadership and partnering with sales leadership
• Ability to communicate effectively orally and in writing
• Advanced decision-making skills, including the ability to be proactive and adapt quickly

Responsibilities

• Partner with fast-growing Global Renewal Sales Organization by providing actionable insights into business drivers, financial performance and risks
• Develop and evolve key performance metrics to help drive sales productivity
• Partner with Finance and technical teams to drive process and reporting enhancements to create “always on” proactive business health monitoring
• Own reporting on renewal bookings, pipeline, and forecasts on a quarterly and annual basis; analyze team performance and develop recommendations for improving renewal rates, increasing revenue, identifying more upsell opportunities, and reducing sales cycle time
• Partner with Renewals Sales leadership and other cross-functional partners to create strategic headcount, quota, and incentive plans that maximize efficient and sustainable growth aligned with Samsara’s strategic goals
• Create clear communications and executive-facing content to keep senior executives updated on health of business and progress on key initiatives
• Drive operational excellence by establishing highly repeatable and scalable sales processes that can be implemented across regions/segments to maximize renewed dollars Drive renewals strategy through the development of operational playbooks, cross-functional alignment, and execution of change management
• Partner with Sales Operations and technical teams to prioritize process and system improvements to maximize efficiency and productivity of the Renewals sales team
• Innovate and accelerate new GTM strategies to expand and grow Renewals
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more