Senior Director of Operations

Summary

Join us as we seek a Senior Director of Operations to drive growth and empower teams in a high-impact role. The successful candidate will spearhead operational leadership for a designated region, supporting brand-level and platform-wide objectives to exceed growth targets and boost efficiency.

Requirements

• Proven leadership experience with a strategic mindset and strong executive presence
• Demonstrated ability to mentor, coach, and develop teams while driving operational excellence
• Strong financial acumen with a focus on optimizing pricing, strategy, operational processes and efficiencies
• Familiarity with the Home Services business is preferred, particularly in HVAC and Electrical
• M&A experience is a plus but not a requirement
• Outstanding leadership and communication skills
• Strategic agility and a commitment to operational excellence
• High ethical standards with a focus on service, courage, and innovation

Responsibilities

• Guide regional brands in meeting growth targets, implementing best practices, and enhancing performance
• Support brand growth in core HVAC services while expanding into plumbing and electrical segments
• Collaborate weekly with key stakeholders to strategize and plan initiatives
• Travel extensively within the region to support and mentor brand managers, ensuring alignment and optimized performance
• Partner with 9-13 General Managers to foster collaboration and coach teams in executing strategic initiatives
• Actively engage in on-the-ground operations, providing hands-on support and guidance to address performance dips during integration
• Manage at both a high level and in the weeds as needed, shifting between strategic oversight and tactical execution
• Cultivate a coaching and consultative leadership style, emphasizing collaboration and teamwork
• Leverage financial acumen and familiarity with centralized functions to drive effective decision-making
• Develop and implement growth plans, focusing on membership agreements and optimizing the sales process
• Help build out a strong organizational culture that promotes a growth mindset and continuous improvement
• Clarify and enhance operational systems and processes to ensure effective execution of strategies
• Identify and integrate the right talent to support both new and legacy brands effectively

Benefits

• Competitive Compensation $195,000 to $215,000 plus Management Incentive Plan
• Comprehensive Benefits Medical, Dental, Vision
• Flexible Spending Account (FSA)
• 401k with 4% company match
• Voluntary Life Insurance
• Short-Term Disability
• Accident Insurance
• Monthly vehicle allowance
• Opportunities for advancement
• Relocation assistance