Senior Director of Sales Business Partners

Summary

Join Twilio as the next Senior Director of GTM Business Partners, leading and scaling a team of strategic Sales Business Partners (SBPs). You will serve as a strategic advisor and business operations manager to sales leaders, ensuring alignment between sales strategy and execution. This role requires deep GTM knowledge and experience partnering with senior sales executives in the software/tech industry. You will champion a sales-first mindset, fostering collaboration and driving operational excellence. The position reports to the VP of Sales Operations and involves leading an SBP team while also serving as the SBP to a multi-billion dollar sales leader. Success demands strong leadership, communication, and analytical skills.

Requirements

• 10+ years of experience in sales operations, sales, strategy consulting; minimum 5+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs)
• Demonstrated experience leading and developing a high-performing sales business partner function supporting senior sales leaders
• Proven ability to champion a “think like” a sales leader mindset, anticipate sales leaders’ needs and drive execution
• Deep knowledge of sales strategy, GTM models, planning and operations for large-scale, growth sales organizations
• Exceptional leadership, communication and interpersonal skills with ability to influence and align senior leadership and teams
• Customer centric approach with a focus on integrating customer insights and sales know-how into business strategy and execution
• Exceptional problem-solving skills, analytical mindset, and ability to navigate ambiguity
• Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization
• Strong proficiency in sales planning and operations including sales coverage, segmentation, sales compensation strategy and other functions required to partner successfully with peer Strategic Operations function
• Champion a “win as a team” mindset, creating an environment where team members support each other, celebrate successes and have fun while driving results
• Bachelor’s Degree or equivalent years' of experience; graduate degree a plus

Responsibilities

• Lead and develop SBPs establishing role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success
• Build a high-performance culture focused on collaboration, accountability and growth
• Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader needs, challenges and opportunities
• Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team
• Business partner to GTM leaders; challenge the status quo
• Shape & execute business strategy to address risks / obstacles / opportunities
• Translate strategy into actionable operational plans & execute
• Voice of sales in cross-functional initiatives
• Execute operational cadences
• Manage forecast and pipeline health; drive predictability for month/quarter/year
• Provide business performance insights; facilitate decision-making
• Produce recurring & ad hoc exec business updates
• Engage & deliver on localized planning & ops activities (e.g. headcount, Annual Planning, New Year Readiness, Terr & Quota operationalization) in alignment with Strategic Operations peer function
• Drive local implementation & adoption of transformational programs and sales initiatives
• Identify, plan and execute according to local needs
• Collaborate closely with Strategic Sales Ops peer to ensure SBPs adhere to and execute Strategic Ops define “playbook” on how we run and plan the business
• Act as key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning
• Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes

Preferred Qualifications

Experience in the CPaaS, UCaaS or Cloud Communications industries are preferred

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan