Senior Director, Professional Services

Summary

Join Wrike as a Senior Director of Professional Services and lead the strategy for our largest and most strategic customers. You will manage service bookings, collaborate with enterprise account executives, and develop strategies to drive customer adoption of Wrike solutions. This role requires over 10 years of experience in SaaS Professional Services and a proven track record in creating successful service offerings and maintaining strong C-level relationships. You will work cross-functionally to align service strategy with business goals and market trends. Champion initiatives that enhance Wrike's Professional Services on a global scale. This is a remote position with a competitive salary.

Requirements

• 10+ years of experience working in and leading SaaS Professional Services teams, delivering successful Customer and Company business outcomes
• 5+ years of experience in developing, defining, and taking successful Professional Services offerings to market
• Proven ability to create and embody a raving fans culture that delights customers and employees in innovative ways
• Polished and effective communicator with strong executive presentation skills
• Demonstrated ability to develop and maintain C-level relationships
• Proficiency working with globally distributed teams and working across functional to drive Customer and Company success
• Previous B2B SaaS and enterprise software experience

Responsibilities

• Own Services bookings number, pipeline reviews, and services strategy for Wrike’s largest and more strategic customers
• Partner with enterprise account executives to pitch and sell the value of our Services as a differentiator and negotiate and sell our Service offerings
• Develop, define and launch Professional Services offerings that help enable and directly drive customer adoption of Wrike solutions to the end user persona(s)
• Define differentiating offerings for Commercial, Enterprise, and Strategic accounts that drive business outcomes as well as one time and recurring revenue
• Nurture executive relationships within our strategic customers
• Partner effectively with global, cross-functional stakeholders: Product and Engineering to understand future roadmap and define Professional Services offering to support adoption for our customers, as well as provide feedback on market trends and opportunities
• Operations to measure and track all launched offerings success with regards to customer adoption and company P&L
• Customer Success and Enablement to position Professional Services as a value add to our install and net new customer base driving adoption of the Wrike platform
• Sales leadership to articulate the value of Services and drive internal initiatives to drive the sale of Professional Services based on outcome selling
• Develop and implement a comprehensive strategy for Professional Services that aligns with the company business goals. Evaluate and refine strategic approaches based on evolving market conditions and organizational goals to ensure optimal alignment and performance in service delivery to Wrike's largest and most strategic customers
• Champion initiatives that enhance the strategic positioning of Wrike's Professional Services. Collaborate with senior leadership to identify opportunities for innovation and improvement, ensuring that service offerings not only meet current client needs but also anticipate future market trends and challenges

Benefits

• Medical, Dental, and Employer-Paid Vision Insurance
• Life Insurance, Employer- Paid ST and LT Disability
• 401K with employer match, FSA/HSA Benefits, and Legal Plan
• Employee Assistance Program (EAP)
• 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
• 16 Hours of Volunteer Paid Time Off
• Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
• Hybrid work mode