Remote Director of Professional Services
HICX
πRemote - Romania
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Job highlights
Summary
Join HICX as Director of Professional Services to lead teams delivering successful software implementation projects, manage project governance, financials, and client relationships. The role involves leading a portfolio of projects, managing people, and contributing to process improvement initiatives.
Requirements
- 10+ years professional experience leading software implementations (SaaS preferred)
- 5+ years domain experience with procurement software such as SIM or P2P (Coupa, Ariba, Oracle, etc.)
- 5+ years experience with procurement/supply chain processes and data in ERP (SAP, Oracle, PeopleSoft, etc.)
- Significant experience in enterprise transformation and implementation methodologies
Responsibilities
- Lead and manage a team of professionals who provide consulting and implementation services to customers
- Manage customer relationships and ensure customer satisfaction
- Support the development and execution of the strategic vision and direction for the professional services organization by leading specific initiatives to improve our operations and financial performance
- Set goals and objectives for the professional services team, and provide coaching and development to team members
- Oversee the timely delivery of all projects, ensure they remain within the scope and within budget
Benefits
- Flexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays
- Work from anywhere in Romania - we are a fully remote company
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