Remote Director of Professional Services

Summary

Join HICX as Director of Professional Services to lead teams delivering successful software implementation projects, manage project governance, financials, and client relationships. The role involves leading a portfolio of projects, managing people, and contributing to process improvement initiatives.

Requirements

• 10+ years professional experience leading software implementations (SaaS preferred)
• 5+ years domain experience with procurement software such as SIM or P2P (Coupa, Ariba, Oracle, etc.)
• 5+ years experience with procurement/supply chain processes and data in ERP (SAP, Oracle, PeopleSoft, etc.)
• Significant experience in enterprise transformation and implementation methodologies

Responsibilities

• Lead and manage a team of professionals who provide consulting and implementation services to customers
• Manage customer relationships and ensure customer satisfaction
• Support the development and execution of the strategic vision and direction for the professional services organization by leading specific initiatives to improve our operations and financial performance
• Set goals and objectives for the professional services team, and provide coaching and development to team members
• Oversee the timely delivery of all projects, ensure they remain within the scope and within budget

Benefits

• Flexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays
• Work from anywhere in Romania - we are a fully remote company