Remote Director of Professional Services

Summary

Join HICX as Director of Professional Services to lead our teams in delivering successful software implementation projects. You will be responsible for leading a portfolio of projects, managing people and project governance, financials, KPI's, risks, issues, quality assurance of deliverables, and client relationships. The role requires natural leadership skills, ability to travel 25% on average, and experience with procurement software and enterprise transformation.

Requirements

• 10+ years professional experience leading software implementations (SaaS preferred)
• 5+ years domain experience with procurement software such as SIM or P2P (Coupa, Ariba, Oracle, etc.)
• 5+ years experience with procurement/supply chain processes and data in ERP (SAP, Oracle, PeopleSoft, etc.)
• Significant experience in enterprise transformation and implementation methodologies
• Excellent client-facing and internal communication skills
• Outstanding organizational skills including attention to detail and multi-tasking skills
• Strong practical experience with Microsoft Office
• Strong written and verbal communication skills
• Additional certification such as PMP or PRINCE II

Responsibilities

• Lead and manage a team of professionals who provide consulting and implementation services to customers
• Report to SVP of Professional Services
• Utilize some time as billable to customers by providing senior leadership on individual projects
• Attend customer project steering committee meetings and act as point of escalation for customers if required
• Manage customer relationships and ensure customer satisfaction
• Support the development and execution of the strategic vision and direction for the professional services organization by leading specific initiatives to improve our operations and financial performance
• Support the pre-sales team in customer acquisition
• Understand and scope the pipeline of on-sell opportunities at existing customers within your portfolio
• Develop and maintain relationships with key decision makers and influencers at customer and partner organizations
• Ensure that the professional services team has the necessary resources, tools, and processes to deliver high-quality services to customers
• Set goals and objectives for the professional services team, and provide coaching and development to team members
• Keep up to date with industry trends and developments, and stay abreast of new products and services from the company and competitors
• Represent the professional services organization to external stakeholders, such as industry analysts and customers
• Collaborate with other departments within the company and with external partners to drive cross-functional initiatives and strategies that support the growth and success of the professional services organization
• Support the development and management of the professional services budget
• Develop project scope and estimates for medium to large enterprise businesses, involving all relevant stakeholders and ensure technical feasibility
• Oversee the timely delivery of all projects, ensure they remain within the scope and within budget
• Develop project plans to track progress and monitor project performance
• Manage changes in project scope, schedule and costs
• Prepare reports and present to senior management as needed
• Maintain relations with the client and all stakeholders
• Understand, assess and develop mitigation plans for risks & issues in order to minimize the negative effects on a project
• Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects
• Champion the HICX implementation methodology, identify and lead improvements
• Evaluate the performance of team members and providing feedback to improve their skills and capabilities
• Support development and implementation of policies and procedures for the professional services team, and create and maintain metrics to measure performance

Benefits

• Private health insurance
• Flexible PTO - We offer 25 days of paid holiday per year + England Bank Holidays
• Connect and socialize with the team during our company socials and off-site events
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location
• Work with a diverse, international team
• Tons of amazing career opportunities in a fast-growing in-demand industry