Senior Director, Sales Engineering

Summary

Join Greenhouse as the visionary Senior Director, Global Sales Engineering, leading and scaling a global pre-sales organization. You will shape and execute the global pre-sales strategy, overseeing a team across the U.S., Ireland, and APAC. As a key strategic partner to senior leadership, you will drive revenue growth, enhance our competitive edge, and scale the Sales Engineering function. You will champion a culture of technical excellence and customer-centricity. This pivotal leadership role requires proven experience scaling Sales Engineering teams in a global SaaS environment and expertise in leading globally distributed, high-performing teams. You will partner with Sales, Product, and Customer Success leadership to optimize the pre-sales motion and influence product roadmap direction.

Requirements

• Proven experience scaling Sales Engineering teams and operations in a complex, global, multi-product SaaS environment
• Demonstrated ability to lead globally distributed, high-performing SE teams supporting complex enterprise sales cycles with a consultative, value-driven approach
• Expertise in leading SE teams within a structured sales methodology environment (e.g., "Command the Message," Value Selling, etc), with a strong focus on value articulation and differentiated positioning
• Strong understanding of enterprise SaaS solutions, API integrations, cloud architectures, and ideally, familiarity with AI/ML concepts in a product context
• Proven ability to partner effectively with Product Management to influence roadmap and GTM strategy based on deep customer and technical field insights
• Data-driven mindset with experience implementing and utilizing SE performance metrics to drive decision-making and continuous improvement
• SaaS domain expertise required

Responsibilities

• Lead, Scale, and mentor a global team of 8+ (and growing) Sales Engineers, Sr. Sales Engineers, and Solutions Architects across the U.S., Ireland, and develop our new APAC presence
• Define and drive the global Sales Engineering vision, strategy, and execution plan in partnership with the VP of General Business Revenue and other leadership stakeholders, ensuring alignment with overall company objectives
• Spearhead SE strategy and readiness for new market entries and new product introductions (e.g., our upcoming AI-driven solutions), ensuring the team is technically proficient and GTM-ready
• Partner with Sales, Product, and Customer Success leadership to continuously optimize the pre-sales motion, enhance technical win rates, shorten sales cycles, and increase average deal sizes
• Champion value Sales Engineering and ROI articulation, guiding the team to deliver compelling, business-outcome-focused demonstrations and technical proofs
• Establish and refine scalable SE processes, best practices, and tools globally, including technical qualification, demo delivery, PoC management, and knowledge sharing to ensure operational excellence
• Analyze SE performance data, competitive trends, and customer feedback loops to influence product roadmap direction, refine go-to-market strategies, and bolster our competitive technical positioning
• Develop and oversee hiring, onboarding, and continuous enablement programs specifically for the Sales Engineering team to attract, develop, and retain top-tier talent

Preferred Qualifications

• A background in HR Tech or Security is a nice-to-have, but not required
• A bachelor's degree in a technical field, business, or equivalent experience, as well as an MBA or advanced degree, is a plus

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• A fully paid parental leave program
• Short-term and long-term disability coverage
• A 401(k) plan and company match
• Up to 13 scheduled paid holidays and up to 80 hours of paid sick leave
• Up to 20-25 days of paid vacation time, depending on tenure
• Unlimited paid time off (PTO)