Senior Director, Technology

Summary

Join IRAP's Technology Team as the Senior Director - Technology! Lead and develop tech strategy, driving advancement through foundational systems. Manage a global team, overseeing infrastructure, projects, and data security. Collaborate with stakeholders, manage the tech budget, and ensure compliance. This 100% remote role requires 10+ years of experience, a Bachelor's degree in a relevant field, and expertise in Salesforce integrations and GDPR compliance. IRAP offers competitive compensation, comprehensive benefits including fully paid family health insurance, extensive PTO, and generous professional development opportunities.

Requirements

• Hold a Bachelor’s Degree in a relevant technology field (e.g., Computer Science, Information Science)
• Possess a minimum of 10+ years of work experience, preferably in a global nonprofit or start-up
• Have a minimum of 5 years of leadership and supervisory experience
• Have previous experience building out the infrastructure of a team and restructuring as needed
• Possess international technological experience providing a global lens on technology services
• Have experience with Salesforce integrations
• Have expertise managing security and privacy compliance and risk, including GDPR
• Have experience leading multiple projects from end to end, being accountable throughout the lifecycle
• Demonstrate strong technical knowledge (IT infrastructure, projects, and data security)
• Demonstrate strong project management skills and process orientation to the work
• Be highly adaptable with the ability to swiftly adjust priorities in dynamic environments
• Be skilled at allocating resources effectively, managing limited resources, and monitoring budgets to achieve financial sustainability
• Possess excellent strategic thinking skills with the ability to operationalize concepts and transform ideas into actions
• Be highly organized and motivated, with a solution-oriented mindset, excellent problem-solving and decision-making skills, and the ability to manage multiple tasks, projects, and high-volume workloads with effective time management
• Demonstrate a deep connection to IRAP’s mission
• Demonstrate keen awareness of and attention to confidentiality
• Demonstrate exceptional interpersonal, communication, and collaboration skills, effectively translating between technical and non-technical contexts, fostering consensus across diverse audiences, and facilitating cross-departmental engagement with diplomacy and cultural awareness
• Possess excellent people management skills, including the ability to mentor and empower team members
• Be self-motivated with the ability to work both independently and within a team
• Demonstrate creativity and flexibility
• Be available to work -5 to +3 GMT time zone
• This position requires travel 1-2 times per year to each IRAP office including but not limited to: Berlin, Amman, NY, and DC. Other travel to work with conferences, for retreats, and to meet with partners and/or donors may also be required. Travel minimum 4 weeks per year
• This position is 100% remote

Responsibilities

• Lead strategic planning for the Tech team, developing a tech strategy and setting team annual goals aligned with IRAP’s goals
• Lead the development and implementation of foundational technology systems and processes, ensuring operational excellence and providing strategic guidance on future technological developments to support IRAP’s growth
• Assess new technologies to determine if IRAP should adopt them to further its mission
• Collaborate with internal stakeholders, including executive leadership team and department heads, to understand their technology needs and priorities
• Communicate technology initiatives, solicit feedback, and ensure alignment with organizational goals and objectives
• Maintain relationships with Tech partners, evaluate vendor performance, and (as needed) negotiate contracts to ensure that technology solutions meet the organizations requirements and standards
• Proactively assess the impact of internal and external factors (limited resources, organizational changes, etc) on operations and provide recommendations and contingent planning
• Develop and oversee the Tech budget and ensure cost-effective allocation of resource
• Participate in collaborative budgeting for software applications, enterprise information technology, information security
• Conduct an org-wide tech mapping process, starting with an in-depth data collection, qualitative and quantitative analysis of: IRAP’s IT infrastructure, projects and initiatives, and data security, current tech situation and challenges, and current and future tech needs team and potential development
• Oversee and provide strategic guidance to the team members responsible for the organization’s IT infrastructure, including hardware, software, networks, and cloud services. This involves ensuring the reliability, security, and scalability of IT systems to support business operations effectively
• Oversee Tech projects from inception to completion, ensuring they are delivered on time, within budget, and according to specifications. This involves coordinating with Tech project lead in charge, allocating resources, and mitigating risks to achieve project objectives
• Lead digital transformation initiatives within the organization. This may include modernizing systems, adopting emerging technologies, and implementing digital solutions to enhance user experiences and streamline processes
• Ensure data security and compliance through safeguarding the organization’s data assets and ensuring compliance with relevant regulations and standards, such as GDPR. This involves implementing security measures, conducting risk assessments, and developing data protection policies and procedures
• Develop SOPs and tech work policies and procedures that manage the normal tech workflow and operations including those related to software, hardware, cloud services, data collection/retention, and data privacy management, in addition to contingency planning for natural disasters, political uncertainty, and any other unforeseen events that could affect operations
• Lead a global and cross-functional Tech team to ensure IRAP’s tech organization-wide requirements are fulfilled
• Conduct a mapping process on the roles in the Tech team, get an in-depth understanding of the responsibilities and purpose of each role and the staff member performing the role
• Structure the team’s roles based on the organization’s tech needs, goals and strategy
• Work with each member to set goals with clear deliverables and timelines
• Provide continuous and regular feedback, thought partnership and brainstorming support
• Coordinate cross-functional efforts within the team, clearly delegate duties, and clarify responsibilities
• Foster a highly collaborative, integrating, mature and agile work environment that promotes learning, knowledge-sharing, transparent and open communication of decisions and reasoning
• Establish and lead a team-based work structure and protocols in planning, responsibilities and decision-making
• Ensure general engagement of the team and full involvement of the staffer in charge in all decisions and outward communication related to the team
• Hire, retain, and develop diverse talents, support professional development and growth, and manage performance
• Advocate for the Tech team and the essential role each member is playing across the organization and provide org-wide education on the team’s goals, as well as positioning Tech as a strategic partner within the organization
• Represent the Tech team within leadership and across the organization, ensuring its capacity, priorities, and contributions are understood

Preferred Qualifications

• Hold an MBA with a focus on strategy and leadership
• Have supervisory experience within a unionized organization

Benefits

• Fully paid family health insurance
• Retirement options
• Extensive PTO (20 or more vacation days, 22 and more public/ org-wide holidays)
• Comprehensive leave time for sickness
• Disability and parenting (5 months of parental leave)
• Reimbursement for work-from-home equipment
• Generous opportunities for professional development