Senior Enterprise Solutions Engineer

Summary

Join Cloudflare's Senior Solutions Engineer team in French-speaking Switzerland! Collaborate with enterprise clients, guiding them from initial concept to production deployment. Leverage your expertise in networking, cybersecurity, and edge computing to solve complex problems and advocate for best practices. This role emphasizes deep client partnerships and contributing to Cloudflare's knowledge base. You'll work with a diverse team, receive comprehensive training, and enjoy a collaborative environment. The ideal candidate possesses extensive IT experience, strong communication skills, and a passion for technology.

Requirements

• Fluency in French and English
• Passion for technology and ability to explain complex technical concepts in easy-to-understand terms
• Natural curiosity and a willingness to get hands-on
• Appreciation for the diversity of challenges in working with customers
• Good fundamental understanding on how to manage technical validation projects

Responsibilities

• Collaborate with clients from early-stage ideation through to planning for production
• Contribute energy, ideas and opinion on solving hard problems
• Develop adjacent technology expertise
• Master key skills relating to technical and industry advocacy on behalf of clients
• Offer good practice guidance and adopt a deploy-to-production mindset
• Work alongside peers with deep subject-matter expertise and industry knowledge
• Contribute to a body-of-knowledge across key domains of networking, cybersecurity and edge computing, as well as industry analyses and perspectives
• Focus on large clients, developing deep understanding and partnership
• Support enterprise clients in the Swiss market
• Manage technical validation projects so that customers can have an informed opinion on the best solution to a given problem - with an eye on what could come next

Preferred Qualifications

• Proven experience working with enterprise clients and organisations in Switzerland
• Positive attitude, open-minded to new ideas and bringing your energy and ideas to help our clients and our team succeed
• 10+ years of experience in the IT industry (mid-level or senior engineering level experience)
• Ability to manage a project, work to deadlines, and prioritise between competing demands
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face
• Understanding of “how the internet works”
• Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other
• Can explain the difference between authoritative DNS & recursive DNS
• Understanding of the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike
• Understanding of how customers make buying decisions, how to explain ROI
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers
• You're OK with some in-region travel (15~30 days per quarter)
• Previous experience in a pre-sales SE or consulting role
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• Exposure to emerging technical landscape trends such as machine learning, GenAI, DevOps, security operations etc

Benefits

Resources and training required to build a custom personal development plan