Senior HRBP

Summary

Join Alma, a leading mental health care company, as a Senior HR Business Partner for Operations! In this strategic role, you will partner with senior leadership, providing HR guidance and support to our large, diverse, distributed workforce. You will manage employee relations, lead HR initiatives, develop leaders, and build scalable HR systems. This position requires extensive HR experience in operations-heavy environments, particularly with hourly employees. The ideal candidate is a strategic thinker with strong operational HR expertise and the ability to build and optimize systems. Alma offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Requirements

• At least 7-10 years of HR experience, with a significant portion spent in an operations-heavy environment including Customer Experience (preferably manufacturing, warehouse, or similar industries)
• Experience supporting large hourly and exempt workforces, and managing HR for distributed remote-first teams
• Experience directly managing HRBPs
• Ability to offer strategic HR leadership to senior management and operational leaders
• Comfortable working closely with C-suite and senior leadership teams, but also willing and able to roll up your sleeves and dive into day-to-day HR responsibilities
• Strong track record of managing complex employee relations issues, with a proactive approach to resolving problems and creating preventative policies
• High emotional intelligence (EQ) with the ability to build rapport and trust across all levels of the organization
• Proven ability to design and implement scalable HR systems and processes, leveraging technology to improve efficiency, automation, and overall effectiveness
• Experience using HRIS, performance management systems, and other HR tools to drive operational excellence
• Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences—from the leadership team to hourly employees
• Ability to communicate clearly and effectively, fostering transparency and trust across all levels of the organization
• Experience with benchmarking performance and setting performance metrics/KPIs to drive accountability, development, and operational results

Responsibilities

• Partner with senior leadership to provide strategic HR guidance and help scale and shape the future of our Operations department
• Lead HR initiatives that drive performance, engagement, and organizational effectiveness
• Offer proactive and consultative support in managing sensitive employee relations issues, identifying patterns, and implementing solutions to prevent recurring challenges
• As needed act as mediator and/or investigate escalated employee relations issues
• Provide coaching and guidance to leaders across the Operations team
• Help them develop the skills necessary to manage their teams effectively while fostering a high-performance culture
• Work with leadership to design and implement processes, policies, and systems that enable scaling in a growing, remote-first organization
• Innovate with tools, vendors, and technologies to improve efficiency and effectiveness in managing both hourly and exempt employees
• Lead HR efforts to support a large non-exempt workforce, ensuring that policies, procedures, and practices are aligned with business goals and compliant with legal requirements
• Assist in succession planning and leadership development, ensure the right people are in line for future leadership and ‘critical role’ positions
• Partner with leaders to make org design decisions and build a high performing culture
• Help define and track performance KPIs for the Operations team
• Ensure that employee performance is aligned with the company's values and strategic objectives
• Directly manage HRBPs, providing guidance, mentorship, and oversight to ensure high levels of performance and engagement within your team

Preferred Qualifications

• Experience with building employee engagement initiatives in large-scale operations environments
• Familiarity with HR technology innovations, particularly in remote work settings
• Experience with leadership development programs in operational settings

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO